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Ministry Brands is looking for a  Background Screening Specialist, Public   Records   to join our growing team! Who we are Ministry Brands is a leading provider of SaaS operational management systems, payments platforms, digital engagement  tools  and background screening solutions for faith-based,  non-profit  and for-profit organizations. We serve more than  95,000 customers  as a trusted partner in digital transformation and enablement – advancing missions, driving efficiencies, and building engaged communities for more than four decades. The diverse and real-world experiences of our team members serving their communities  makes  us stronger together and  enhances  our ability to advance digital transformation for the greater good. As a part of Ministry Brands, we are a fast growing, globally recognized background screening company accredited by the Professional Background Screening Association (PBSA) with locations in Tulsa, Oklahoma and Tampa, Florida. Our mission is to be the trusted voice in background screening by providing a unique experience that conveys our visionary leadership, passion for service and commitment to excellence.  Come be  a part of a rapidly expanding organization that fosters employee engagement, as well as personal and professional growth ! Working Location:   This is a hybrid role based out of our Tampa, FL or Tulsa, OK offices. In this role, you will work   from home   2 days per week   and in the office location 3 days per week. Quarterly Incentive Program This position is eligible to participate in our quarterly incentive program. Associates in this role may receive bonus payments each quarter in which the Protection division achieves its financial targets. Bonus amounts and eligibility are determined at the company's discretion based on overall business and individual performance. What   you'll   do • Process Public Record searches which include, but are not limited to: State Criminal Records, County Criminal Records, Federal Criminal Records, MVRs, Credit Reports, Business Credit Reports, Nationwide Database, SSN Traces, Homeland Security Reports, Worker’s Comp Records and Bankruptcy Results • Enter customer orders as needed • Research Criminal Record and Nationwide Database hits • Deliver completed reports • Ensure   accurate   and prompt turnaround on all search results • Provide and   maintain   an in-depth working knowledge of all searches and client guidelines • Input thorough and   accurate   notes when   determining   the adjudication result on an applicant • Meet personal and team qualitative and quantitative production targets • Tracking, routing, and redirecting information to the correct resources • Criminal research, understanding dispositions verbiage, and reporting guidelines • Understanding employment background screening compliance • Perform all tasks within the regulations and compliance standards of our accreditation Who you are • 3+ months of related experience in verifications, criminal research, customer support, or a customer-facing role • A two-year degree from a college or technical school or an equivalent combination of education and experience is preferred • Intermediate level of skill in Office 365 - Microsoft Word, Excel, PowerPoint, Outlook • Demonstrated ability to learn and understand basic office software applications • Ability to provide coaching and training to peers • Excellent verbal and written communication,   organization   and follow-up skills • You have strong relationship-building skills and the ability to work both individually and as a member of a team • Ability to work effectively and accurately within a fast-paced, deadline-driven environment Benefit offerings designed to promote a life of balance! At Ministry Brands, we recognize that your career is just one important  piece   of your dynamic life. We offer a robust range of benefit offerings designed to cultivate a lifestyle of balance and personal success. Robust healthcare options   – Options include a plan that is 100% covered by Ministry Brands for  employee only   coverage as well as a generous HSA contribution by the company. Employees have several healthcare options to choose from  in order to   find what works best for them. Flexible paid time off –  There is no perfect, one size fits all balance between work and home. We provide flexible work schedules, PTO for vacation, and up to  80 hours   of paid sick/safe leave. We also feature  11.5 days   of fully paid holidays! Paid parental leave   – Adding a new child to the family is a big adjustment! We provide the time and income to allow parents to adjust to their new normal in the healthiest way possible. Mental health support  –   Ministry Brands is a stigma free company with the National Alliance on Mental Illness. Associates are supported through an Employee Assistance Program which provides access to in-person or virtual counseling at no cost. Professional development reimbursement  –   Ministry Brands aims to support your professional development and empower you to drive your career by providing financial  assistance   to our associates  seeking   to further their education and career. Employee Recognition & Rewards -  At Ministry Brands, we use Nectar to celebrate achievements and strengthen our culture of recognition. This social platform empowers employees to send meaningful kudos, award points redeemable for rewards, and highlight contributions that exemplify our values. Through Nectar, we foster engagement and appreciation while  providing   tangible ways to recognize  great work . Ministry Brands is committed to acknowledging and valuing our employee differences and to creating an environment in which  every individual’s unique strengths and abilities  are developed and valued. Our employees  share in  the responsibility for creating this environment and  demonstrate  mutual respect and acceptance in the workplace. We welcome everyone and are dedicated to creating a culture where all our employees have equal  opportunity  to be heard and reach their full potential. Ministry Brands is proud to be an Equal Employment Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.