Job Opportunities API

Back Office Gaming Support Specialist with Polish About Mercier Consultancy Group Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, with a proven track record of connecting exceptional multilingual talent with world-class employers across a diverse range of industries. We specialise in placing skilled professionals in high-growth sectors — including Gaming & Esports — across key European destinations, offering candidates not just a job, but a genuine career transformation. At Mercier Consultancy Group, we are committed to supporting every candidate through every step of their professional journey, from the first application to a successful, long-term placement. Job Overview Mercier Consultancy Group is proud to present an outstanding opportunity for a Back Office Gaming Support Specialist with Polish to join a leading Gaming & Esports operation based in the vibrant city of Sofia, Bulgaria. This is a premium Back Office Gaming Support Specialist with Polish position in Bulgaria that places you at the heart of one of the fastest-growing and most exciting industries in the world today. If you are passionate about gaming and esports, fluent in Polish, and eager to build a rewarding international career, this is the role you have been waiting for — and one of the most sought-after Polish-speaking jobs currently available in Europe. Key Responsibilities Process and manage back office operational tasks related to gaming accounts, player registrations, bonus activations, and account verifications within the Gaming & Esports platform Review, validate, and resolve Polish-language player queries, complaints, and escalations submitted through back office ticketing systems in a timely and professional manner Conduct thorough quality checks on gaming transactions, promotional campaigns, and player account activities to ensure full compliance with platform policies and regulatory standards Collaborate closely with internal teams including fraud prevention, payments, and customer experience departments to support seamless gaming operations Monitor and manage player documentation requests, KYC (Know Your Customer) verification procedures, and responsible gaming compliance checks specific to the Gaming & Esports environment Maintain accurate and detailed records of all back office interactions, case resolutions, and operational updates within the company's internal CRM and case management systems Identify patterns in recurring gaming-related issues and contribute constructive insights to improve back office workflows, processes, and overall player satisfaction Stay continuously informed about the latest Gaming & Esports products, platform updates, promotional offerings, and industry trends to ensure the highest quality of operational support Requirements Native or fluent Polish language proficiency — both spoken and written — is an absolute requirement for this position Valid EU passport (mandatory for all applicants) A genuine passion for gaming, esports, or the broader online entertainment industry is highly desirable and will be a significant advantage Strong written communication skills with excellent attention to detail, particularly when processing back office documentation and player data Previous experience in a back office, administrative, customer support, or data processing role — ideally within the gaming, esports, or online entertainment sector — is preferred but not strictly required Proficiency in English at a communicative level to enable smooth collaboration with international team members and management Ability to work effectively in a structured, fast-paced, and target-driven environment while maintaining a consistently high standard of accuracy and professionalism Benefits What We Offer Competitive Monthly Salary reflective of your skills, experience, and the premium nature of this Ga