Job Opportunities API

About the role The Assistant Vice President of Launch Operations   is responsible for   managing and coordinating the end-to-end operational execution of ETF launches in a fast-paced, high-volume environment. This role serves as a key point of accountability across internal teams, clients, and third-party service providers, helping ensure launches are delivered on time, accurately, and with a best-in-class client experience. The ideal candidate is exceptionally organized, highly adaptable, a clear communicator under pressure, and thrives in managing multiple concurrent launches with shifting priorities. What You''ll Do Launch & Project Execution • Manage complex, overlapping ETF launch timelines, ensuring regulatory and operational deadlines are met across a high volume of active launches. • Develop,   maintain, and refine detailed project plans, milestones, and launch documentation, clearly communicating requirements and expectations to stakeholders. • Coordinate seamlessly with internal teams, as well as external partners such as custodians, administrators, exchanges, and other vendors. • Coordinate meeting cadence across multiple workstreams; set agendas,   facilitate   discussions, document decisions, track action items, and ensure   timely   follow-through in coordination with the Client Success Manager. • Ensure all internal and external setup requirements are completed accurately and efficiently prior to launch, proactively   identifying   gaps before they become blockers. Client Communication & Coordination • Serve as a key client-facing point of contact in coordination with the Client Success Manager for launch operations, confidently managing real-time communications and navigating complex or time-sensitive inquiries. • Facilitate client kickoff calls and ongoing internal and external working sessions, aligning all parties on scope, timelines, responsibilities, and next steps. • Clearly articulate the ETF launch process to clients, adjusting communication style and level of detail to meet varying levels of sophistication. • Support clients throughout the launch lifecycle, building trusted   relationships   and reinforcing confidence in execution. • Escalate issues thoughtfully and decisively when   required, balancing urgency with clarity and professionalism. • Build and   maintain   strong relationships with strategic partners and third-party service providers, including administrators, custodians, exchanges, and other key vendors, supporting alignment, accountability, and seamless execution throughout the launch process. Documentation, Data & Reporting • Maintain comprehensive launch documentation, operational checklists, and supporting materials across all active projects. • Compile,   validate, and coordinate fund data across internal teams and external service providers to ensure accuracy and readiness. • Serve as   a central point   of contact for ETF launch status, updates, and inquiries for both internal stakeholders and external partners. • Prepare clear, concise progress reports and management-level status updates for senior leadership. Risk Management & Process Improvement • Anticipate and   identify   operational risks, bottlenecks, or dependencies that could   impact   launch timelines or quality. • Troubleshoot and resolve issues quickly as they arise,   maintaining   momentum across parallel launches. • Assess and   enhance   launch workflows, controls, and documentation to reduce risk, improve scalability, and support the evolution of a best-in-class onboarding and launch platform. • Bring structure to ambiguity, adjusting priorities and coordinating resources as client needs, market conditions, or regulatory requirements evolve. Qualifications Education: • Bachelor’s degree in   Finance,   Business   Administration,   Economics, or   a related   field. Experience: • 4-6 years of experience in project coordination, operations, or a similar role in financial services. • Exposure to ETFs, mutual funds, or investment   company   operations. Skills: • Exceptional organizational skills and attention to detail, with the ability to manage a high volume of concurrent ETF launches. • Proven ability to prioritize, adapt, and deliver results in a fast-paced, deadline-driven environment. • Strong understanding of ETF operational workflows and cross-functional dependencies. • Advanced   proficiency   in Microsoft Office Suite (Excel, Word, PowerPoint); experience with project management tools preferred. • Excellent written and verbal communication skills, with the ability to engage effectively with stakeholders, clients, and cross-functional teams. • Strong relationship-building skills and the ability to   operate   calmly and decisively under pressure. The Tidal Financial Group is a leading ETF investment technology platform dedicated to creating, operating, and growing ETFs. We combine expertise and innovative partnership approaches to offer comprehensive, value-generating ETF solutions. Our platform offers best-in-class strategic guidance, product planning, trust and fund services, legal support, operations support, marketing and research, and sales and distribution services.