Job Opportunities API

cb20 is an award-winning provider of managed IT and audio-visual services, proudly serving organizations across New York, Massachusetts, and the greater New England region. With over 30 years of experience, a team of world-class engineers, and trusted partnerships with the world’s leading hardware and software providers, we deliver confidence, security, and above all " An Experience Above " . cb20 won the Albany Business Review Best Places to Work and Albany Times Union Top Places to Work five years in a row.  In 2025, cb20 achieved the #1 spot in the over 100 category at the ABR Best Places to Work event. People are cb20's greatest asset. You will specialize in the configuring, readying, and troubleshooting of software/network-based audio-visual product solutions.  A fundamental understanding of audio-visual principles, functionality, and terminology is required to be successful. Responsibilities and Duties: • Execute assigned configuration tasks within deadlines both in the configuration lab and the field • Rack fabrication of AV systems in the configuration lab • Verify systems integration wiring connectivity and terminations in the lab • Analyze and resolve configuration issues in a timely manner • Provide support in loading, testing, and documenting results of pre-built customized control programs, touch panel files, and DSP builds • Configuration of major brands of collaborative solutions such as Neat, Logitech, Polycom, Cisco • Verify systems installation wiring connectivity and terminations in the field • Complete final product configuration, testing, and commissioning of system solutions utilizing Field Commissioning Reports • Perform end-user training on specific software applications and interfaces requiring client interaction • Configuration of manufacturer applications, interfaces, and products based on system/client requirements • Assist in system solutions analysis, design, development, and testing activities as needed • Develop and maintain configuration policies and procedures • Review and recommend changes to existing configuration processes • Provide technical guidance to junior specialists in their assigned job duties Required Skills: • At least 5 years of experience in AV Installation, Commissioning and Service • AVIXA CTS/CTS-I and CQT preferred • Experience with Microsoft Teams, Zoom, and WebEx as Conferencing Platforms • Good working knowledge and ability to troubleshoot of Crestron, BIAMP, Extron and QSC • Experience with AV industry software platforms. Any direct programming experience is a plus • Strong Networking skills. Any specific certifications or training is a plus • Proven experience in commercial AV installations including projectors, projection screens, video displays, video walls, cabling, rigging, and rack wiring • Use of hand tools and aerial lifts including but not limited to; crimp and compression tools, Hilti or Hilti/type charge loaded tools, RJ45 crimpers, Dsub and soldering skills required • Experience with Audio tuning, equalization and DSP Programming • Organized, proactive and good communication skills