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At Monarch Casino Resort Spa , we are more than just a premier destination for luxury gaming and hospitality in Black Hawk, Colorado; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging. Job Title: AV/IT Technician Salary: $25.00 Status: Full Time, Sunday to Wednesday 8:00 AM-6:30 PM - Days Monarch Casino Resort Spa in Black Hawk, Colorado sits 45-minutes west of downtown Denver. Rated by AAA as a Four Diamond resort, Monarch is in the top five percent of the nearly 31,000 properties approved by AAA who achieve this designation. Boasting 23-floors filled with 516-luxurious guest rooms and suites, five distinct restaurants, and over 40,000 square feet of gaming featuring 3,000 slot machines and over 45-table games. Spa Monarch carries the #2 Hotel Spa rating from USA Today’s Readers Choice Awards. Monarch Chophouse carries OpenTable’s Diner’s Choice Award along with the Wine Spectator Award of Excellence. An award shared by Bistro Mariposa for both 2024 and 2025. As part of a family-owned business, we are committed to providing excellence in every guest experience. From exceptional gaming, exquisite dining, unique and indulgent spa experiences, and a warm welcoming acknowledgement every time you step through our doors. Our focus is on maintaining lasting relationships with our guests and our community, ensuring that every interaction is warm, and welcoming. Responsibilities: • Responsible for installation of PC hardware for end users. Assists in the installation of advanced networking hardware and software under the direction of the system administrator or helpdesk supervisor • Performs routine tasks like backups or other operational tasks as defined • Performs preventative maintenance on PC’s, printers, and other hardware. Installs service releases and performs routine maintenance on desktop applications. •  Implements virus protection, detection, and elimination • Troubleshoots basic hardware and software problems for end users • Provides basic training on hardware and software use • Facilitates assistance from hardware and software vendors when necessary • Maintains licensing information for all desktop applications and operating systems. Ensures compliance of licensing agreements at the user level • Devises documentation for all end user hardware and software with regard to installation, maintenance, troubleshooting, licensing, configuration, and network connectivity • Assists in room setup for catering and casino events • Setup and operate casino band/audio equipment • Pull low voltage cable • Assist in projects • Prepares progressive reports for all work performed Qualifications: • 1-2 years experience in a high paced environment • 0-2 years experience in IT or equivilant education • Familiar with networking concepts like TCP/IP • Familiar with personal computers, servers, and like technology • Familiar with AS/400 concepts • Familiar Microsoft Office and other desktop applications • Familiar with Windows, Unix, OS400, and other operating systems • Excellent Guest Service • Ability to lift heavy items and regularly use ladders • Ability to perform duties with little or no supervision • Able to obtain and maintain a Colorado Support Gaming License Benefits: • Enhanced health, dental, and vision insurance, along with a flexible spending account. • Education, tuition, and certification reimbursement (up to $6,000 per calendar year). • Growth opportunities available within department/company. • Access the team dining hall with one free hot meal per shift. • Company-matched 401k. • Paid time off and six observed holidays Save your gas and mileage on your car! Check out these convenient casino bus routes   at  www.casinoshuttle.com. As a Team Member of Monarch, we subsidize your bus transportation up to 80%! An Equal Opportunity Employer: Monarch Casino Resort Spa does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is Monarch’s intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors. 
An estimated salary for this position would be: 

 We believe that our people are at the heart of our success. By investing in our team through growth opportunities and robust training programs, we cultivate an environment of loyalty and pride. Our focus on building a talent ecosystem in collaboration with local institutions enables us to ensure that every experience at Monarch reflects the luxury and dedication we stand for. Join us in creating extraordinary experiences that inspire and elevate the spirit of hospitality.