Job Opportunities API

About the role: We are seeking a full-time Warranty Administrator with strong administration skills and the ability to work independently, to join the Aftersales team at BYD UK. Working location: Hounslow, London Key responsibilities: • Submit accurate warranty and goodwill claims on a daily and weekly basis • Monitor daily and weekly reports • Resubmits all rejected claims promptly • Administer warranty policy in the best interest of the manufacturer and the customer, aiming for profitability and efficiency • Maintain records of warranty submissions and customer contributions towards goodwill claims • Liaise with the parts department to ensure all parts replaced under warranty are retained for the correct period, are labelled, and made available to the manufacturer on request. • Follows up on payment of outstanding claims, processing service provider invoices • Verifies the criteria required by the factory • Conduct regular onsite audits of service records and physical parts to ensure full alignment with manufacturer standards and internal • Undertake other tasks as requested by the Aftersales Manager Skills and requirements • Minimum 3 years of relevant work experience; familiarity with after-sales service • Main dealer warranty experience • Computer skills are essential • Ability to use own initiative and multitask • Possess exceptional organisational skills • Team player • Personable approach, with a polite and courteous manner • Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals. • Ability to write routine reports and correspondence • Has right-to-work in the UK We offer: • Performance and experience-based competitive remuneration; • Scottish Widow workplace pension; • 25 days paid holidays + public holidays; • On-site free parking; • Commute allowance; • Car sacrifice scheme; • Private healthcare • Department & company wide teambuilding events; • An exciting opportunity to lead the European transition to Zero Emissions transportation and de-carbonization of the economy. Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team 🌏