Job Opportunities API

MAP Automotive  is seeking an experienced  Service Advisor  to join our team  immediately ! If  you're  customer-focused, organized, and thrive in a fast-paced automotive service environment,  we'd  love to meet you. Join a team that values professionalism, teamwork, and exceptional customer service while offering competitive benefits and long-term career opportunities. Why Join MAP Automotive? Employee Benefits • Medical, Dental, Vision, and Disability Insurance • 401(k) Retirement Plan • Paid Time Off and Vacation • Paid Training • Employee Vehicle Purchase Program • Long-term Career Growth and Job Security • Saturday Team Lunches Responsibilities • Manage service orders and oversee the daily flow of the service drive, ensuring every customer receives prompt, courteous, and professional service. • Take ownership of the customer experience by providing outstanding service from check-in through vehicle delivery. • Serve as the primary point of contact for customer inquiries, both in person and over the phone. • Maximize technician productivity by efficiently scheduling and assigning repair orders. • Coordinate  workflow  and distribute work effectively among technicians. • Answer customer questions  regarding  vehicle maintenance, repairs, warranties, and recommended services. • Maintain Customer Satisfaction and Customer Success Index (CSI) scores at or above company standards. • Assist  in diagnosing vehicle concerns and  coordinate  the ordering of necessary parts and tools. • Oversee warranty claim administration while supporting and  assisting  the service department team. • Reinforce company policies and ensure compliance with all applicable laws and regulations. • Build and  maintain  positive relationships with customers, manufacturers, and fellow team members. Qualifications • Previous  Service Advisor experience preferred • Organized, friendly, and customer-focused personality • Proven leadership and team management abilities • Strong time management and organizational skills • Excellent communication and interpersonal skills • Professional appearance and demeanor • Consistent record of customer service and sales success • Strong history of achieving high customer satisfaction ratings • Self-motivated with the ability to work independently • Valid driver's license with a clean driving record Apply Today If  you're  an experienced Service Advisor looking for a rewarding career with a growing automotive team, excellent benefits, and opportunities for advancement, apply today and become part of the MAP Automotive family.