Job Opportunities API

Description JOB SUMMARY Ensure guest satisfaction and the efficient operation of the hotel by supervising operating departments in the absence of the General Manager and/or the Manager on Duty. Assist the General Manager by continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction, and development of employees. QUALIFICATION STANDARDS Education & Experience: • At least 5 years progressive experience in a Rooms or F&B department Hotel; or a 4-year college degree and at least 2 to 3 years experience in a Rooms or F&B department at a Hotel; or a 2-year college degree and at least 3 to 4 years of experience in a Rooms or F&B department at a Hotel. • Previous supervisory experience required. • Must be proficient in Windows Operating Systems. Physical requirements: • Long hours sometimes required. Typically a 50 hour workweek. • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. • Ability to stand during entire shift. Mental requirements: • Must be able to evaluate and select among alternative courses of action quickly and accurately. • Must work well in stressful, high-pressure situations. • Must maintain composure and objectivity under pressure. • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary. • Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the particular need. • Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by coworkers and guests. • Must be able to work with and understand financial information and data, and basic arithmetic functions. • Must be able to convey information and ideas clearly. Requirements DUTIES & FUNCTIONS Essential: • Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner. • Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel. • Maintain high standards of personal appearance and grooming, which include compliance with Avion Hospitality’s dress code and wearing a nametag when working (per brand standards) • Comply and ensure adherence to Avion Hospitality standards and regulations to encourage safe and efficient hotel operations. • Comply with certification requirements as applicable for position to include: Food Handlers, Alcohol Awareness, CPR & First Aid. • Ensure the efficient operation of the hotel in the absence of the General Manager by supervising and supporting the Guest Services, Food & Beverage, Food Production, Engineering, Accounting, Sales and Housekeeping departments. Communicate and/or correct deficiencies in these departments in conjunction with the supervisor on duty. • Use competencies from Avion & Brand training materials to develop self in all operational departments. Work with Department Heads to gain a good understanding of each position and how it affects the operation of the hotel. • Assist the General Manager as needed in revenue generation programs. Participate in the sales effort by meeting on-site contacts for evening functions, greeting important clients and participating in sales calls with Sales Team members. • Assist the General Manager in the development of managerial and hourly employees through the implementation of Corporate-approved training programs. Participate in (at a minimum) bi-weekly one-on-one's with the Department Heads to facilitate personnel development. • Assist in creating an environment where employees make empowered decisions to ensure guest satisfaction. Follow up on all empowerment successes and opportunities with the appropriate Department Head. • Assist the General Manager with the creation of financial reports as required by the Corporate Office. Meet all Corporate imposed deadlines as well as those imposed by the General Manager. • Participate in required M.O.D. coverage as scheduled. • Ensure that training in service standards is taking place in each department using the steps to effective training. • Ensure recruiting, hiring and training for Guest Services based on occupancy • Ensure weekly meetings with Front Desk to address oversell settings and react accordingly • Oversee AR/AP, payroll, month end, etc. • Assist in creating a positive team-oriented environment that focuses on the guest, through employee development and motivation. • Ensure compliance with Preventative Maintenance and Deep Cleaning Programs through the daily and/or weekly inspection of rooms with the Housekeeping Manager and Property Engineer. • Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, management and all other employees. • Be familiar with S.O.P.’s in all Operations departments. Ensure that each department is in compliance or has developed an Action Plan for achieving compliance with S.O.P.’s. • Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments. • Support Operations departments during peak periods. • Ensure that all employees receive fair and equitable treatment according to Avion Hospitality S.O.P.'s. • Complete required corporate training modules, and become certified to train those as required. • Generally a promotional opportunity will require relocation to another property. Marginal: • Be in the public areas during peak times, greeting guests and offering assistance as needed. • Maintain procedures for handling of the hotel safe specifically with regard to security and initiate a monthly safe audit. • Ensure that all scheduled meetings take place on the property