Job Opportunities API

Flutterwave was founded on the principle that every African must be able to participate and thrive in the global economy. To achieve this objective, we have built a trusted payment infrastructure that allows consumers and businesses (African and International) to make and receive payments in a convenient borderless manner. The Role : Flutterwave is looking for a Fraud Risk Associate whose primary responsibility will be to manage all facets of fraud/brand detection and prevention for the Company. What Your Day-to-Day Activities Will Be Like: • Daily reviews and investigation of alerts to determine if there is a potential suspicious transaction involved. In addition, assess if there is anything else unusual about a transaction, particularly based on experience of previous transactions • Design and implementation of rules in the fraud monitoring systems • Continuous review and monitoring of fraud rules in the fraud monitoring systems, including leading rule optimization efforts • Lead efforts to mitigate Flutterwave’s exposure to defaults by conducting thorough investigations into potentially fraudulent transactions or brand-related violations flagged by internal systems. • Monitor and carry out comprehensive chargebacks monitoring across risk monitoring tools, transaction data to ensure no suspicious incident goes unnoticed and/or unactioned • Monitor Merchant transactions and accounts for fraudulent activities including identity theft, account take over, friendly fraud, and other identified risks • Monitoring of merchants with chargeback and recurring chargeback above set thresholds to ensure chargebacks exposure are below scheme thresholds as captured in the chargeback dashboard and other monitoring tools • Perform daily reviews web crawling published alerts to identify merchants violating BRAM/GBPP, transaction processing rules, and other card scheme rules. • Effectively communicate with appropriate authorities to resolve fraud/brand risks concerns. • Collaborates with internal stakeholders such as Compliance, Account Management, Products, KYC and CX etc, to achieve effective Fraud/Brand performance monitoring • Prompt and effective merchant engagement on all fraud/brand related risks cases as it concerns them, for prompt resolution and feedback. • Customer advisory service as it concerns fraud/brand claims and enquiries. • To support and ensure fraud/brand risks related cases are communicated to Relationship Managers respectfully for prompt resolution. • Provide quality ideas and suggestions for fraud and brand performance improvement projects, thereby strengthening existing risk management processes and procedures. • Support the risk operations team during external and regulatory audits. • Ensure personal information of Flutterwave’s customers, employees, and other individuals/entities is processed and protected in line with applicable data privacy policies, laws, and global best practices. • Any other associated duties required from time to time to meet the team responsibilities and organisational goals Required competency and skillset to be a waver: • 3-4 years of experience in fraud risk management, including transaction monitoring, fraud investigation and fraud rules design. • Knowledge of card processing, payment fraud prevention/detection techniques, and brand risk management • Detail oriented with excellent research, organizational, and problem-solving skills • Ability to explain complex issues and present technical information clearly • Excellent organizational, communication, presentation, and interpersonal skills • Technical proficiency in the use of office tools and Google officesuite • Ability to navigate databases and utilize SQL to conduct analytics and rule design/rule optimization • Strong data analytics and problem -solving skills • Good customer service skills to include diffusing upset customers. • Creative problem solving skills Click here for the Recruitment Privacy Notice and Flutterwave Privacy Policy