Job Opportunities API

NiCE is a global software company serving law enforcement and public safety agencies with cloud-based platforms. As an Associate Cloud Operations Engineer, you will join the CloudOps team managing mission-critical Azure infrastructure, handling production deployments, incident response, and building automation to improve operational reliability at scale. What You'll Do • Deploy and validate application environments on Azure Public and Azure Government Cloud, executing releases and managing change with discipline • Operate core Azure services in production including VMs, App Services, Storage, Azure SQL, networking, IAM, and Azure Monitor/Log Analytics • Perform operational maintenance: patching, scaling, backups, disaster recovery validation, and access management • Lead incident response and root cause analysis, documenting runbooks and operational procedures • Build automation using PowerShell, Bash, and Azure DevOps CI/CD pipelines to reduce toil and improve reliability • Participate in 24×7 on-call rotations as part of a global operational model • Implement AI-driven workflows for alert triage, knowledge management, and operational intelligence using Azure OpenAI and Copilot What You Need • 1–3 years of hands-on experience operating Azure in production environments, ideally including Azure Government Cloud • Strong practical knowledge of Azure compute, storage, networking, App Services, Azure SQL, and Azure Monitor • Real troubleshooting skills across infrastructure, OS, network, and application layers • Windows and/or Linux server administration experience • Scripting capability in PowerShell, Bash, or Shell • Working knowledge of CI/CD with Azure DevOps • Familiarity with ITIL principles: incident, change, and problem management • Comfort working in a fast-paced, on-call environment supporting mission-critical workloads Nice to Have • Experience with Terraform, ARM templates, or Bicep • AKS or container-based workload management • Grafana, Kibana, or Application Insights experience • Cloud cost optimization and governance experience • Azure security best practices implementation • Hands-on experience implementing AI-assisted operations, intelligent alerting, or automation that measurably reduced manual effort • Certifications: AZ-104 (Azure Administrator Associate), AZ-900 (Fundamentals), AZ-500 (Security Engineer), or AI-900 Not disclosed