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Assistant Studio Manager, South Boston Compensation: $50,000–$55,000 base + up to 10% bonus Report to: General Manager, South Boston About B/SPOKE Studios Some fitness brands are built around programming. B/SPOKE was built around people. Since 2014, it has grown into a multi-studio boutique fitness brand in the Boston area — offering Strength, Yoga, Pilates, and Indoor Cycling — by getting the fundamentals of belonging right. Founded by people who care deeply about the experience at every touchpoint, B/SPOKE has earned a fiercely loyal member base and a reputation that speaks for itself. This is a founder-led company with a clear point of view — and serious ambitions for what comes next. Our Mission Inspire movement, connection, and lasting well-being. Our Vision Be the most trusted and inspiring fitness community in every market we enter. Our Core Values • Build Trust — Earned through transparency, consistency, communication, and respect — with clients, with each other, and with the community. • Embrace Growth — We're curious, adaptive, and never satisfied with the status quo. A culture of feedback is central to how we get better. • Lead with Humility — Team first. We rise above ego, build each other up, and believe that being humble is a strength. • Pursue Excellence — A "Play to Win" mindset means every class, every shift, and every meeting is approached with intention. Details matter. The Opportunity The Assistant Studio Manager , South Boston is a full-time leadership position. As the Assistant Studio Manager, you'll play a pivotal role in leading and managing the daily operations of B/SPOKE South Boston location. You will focus on ensuring the studio's smooth operation, exceptional customer experience, adherence to brand standards and managing a high-performance team while maintaining a positive team culture. Below are your key responsibilities + accountabilities: Staff Management: • Assist in recruiting, training, and developing front desk staff, ensuring they are knowledgeable, motivated, and solution-oriented. Foster a culture of teamwork, feedback, and continuous growth. • Assist in conducting quarterly syncs and providing regular feedback to the front desk team to support their development and growth. • Oversee staff scheduling, including coordination of monthly fixed schedules and shift swaps. • Act as a leader and liaison within the team, aligning them with the company mission, goals, and initiatives. • Foster a positive and supportive team culture. Revenue Generation: • Handle tasks related to retail management, including receiving, sorting, tagging, and distribution of merchandise. • Monitor online orders and manage the Shopify platform. • Oversee front desk staff payroll, reviewing, auditing, and approving bi-weekly. • Support implementing sales and marketing strategies to acquire and retain new customers, including targeted client outreach Customer Service + Hospitality: • Help maintain a welcoming and inclusive environment for clients. • Address client inquiries, complaints, and issues promptly and professionally, ensuring their satisfaction and loyalty. Facility Management: • Ensure the studio is clean, well-maintained, and supplied with necessary equipment. • Process implementation and accountability • Safety equipment maintenance & inventory • Audio diagnostics & maintenance • Cleaning Schedules and Cleaning Team Management • Equipment diagnostics • Inventory/Supply ordering, planning & organization Analytics and Reporting: • Help track and analyze key metrics related to studio performance, client engagement, and marketing efforts. • Assist in creating regular reports to provide insights into the effectiveness of various initiatives. • Aid in tracking revenue, managing budgets, and reporting financial performance to senior leadership. • Assist in identifying opportunities to improve profitability and efficiency. Additional Expectations: • Hours/week: 40 hours/week (shift responsibilities may vary based upon studio needs). • Flexible work schedule • Availability for weekday shifts (AM/Noon/PM), weekends, and holidays including support with weekend/holiday on-call schedule • Active participation in the B/SPOKE Brand (e.g., regularly taking classes and participating in internal and external events) Benefits • Competitive compensation • Health and wellness perks, including studio membership • Paid time off and holiday benefits • Growth opportunities within an expanding fitness community • Bonus is paid on quarterly distribution based on revenue performance Additional information: Full-time, on-site in South Boston, MA. B/SPOKE Studios is an equal opportunity employer committed to an inclusive workplace.