Job Opportunities API

About THG   We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition.   Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition.   From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG.    With us, you’ll go further, faster. What are you waiting for?     LOOKFANTASTIC Lookfantastic is Europe’s No1 Online Destination for Premium Beauty. Our mission is to empower people globally to look and feel fantastic every day.  We work with over 800 of the world’s greatest beauty brands such as MAC, Kerastase, GHD, Tom Ford and YSL to bring our customers the widest offering of beauty products from around the globe. Passion, innovation and commitment are key characteristics in this ever expanding team as we strive to become the Worlds No1 destination for Beauty.  Our LOOKFANTASTIC store, based in the heart of Bristol is a destination for experiencing Beauty in a way like no other!   Assistant Store Manager Role Description The Assistant Store Manager is an integral part of management team supporting the Store Manager in the general running of the store, and will step up to lead the store in the M anagers absence. Keeping exceptional customer experience at the forefront of everything, the Assistant Store Manager will lead and motivate the team to drive service, sales and experience . The Assistant Store Manager will lead the ongoing education of the team and the events calendar for the store.   Service   Ensure the store delivers a best in class level of customer service by delivering a personalised service to all customers.   Build customer relationships using CRM to ensure all customers receive a tailored shopping experience.   Create a warm and welcome environment for all customers with a seamless customer journey from the initial welcome to the end of the transaction.    Resolve customer queries in a timely and professional manner and ensure customer satisfaction is always at the top of your priority list.   Sales   Lead the team to achieve set retail financial goals and KPI’s.    Drive sales through the seamless customer journey and experience, delivering personal targets and KPI goals.    Support in business planning in line with the marketing calendar, maximising on all product launches and focuses through eventing and content creation.    Plan and execute events, connecting with local business’ and identify opportunities for exciting future events. Actively plan ways in which to drive traffic to store when needed.   People   Lead by example on the shop floor at all times.    Will act as the stores Duty Manager as required and lead the team, service and sales.   Engage and inspire the in store team daily to deliver world class service.    Coach, train and develop your team to strengthen their product knowledge, customer service levels and selling skills.   Have confidence in delivering observational feedback. Provide on the spot feedback daily and create an open, 2-way feedback environment.   Support HR conversations and handle difficult conversations professionally and respectfully with courage.   Operational Excellence    Adhere to all procedures and H&S regulations.    Ensure perfect store standards including top hygiene standards in all areas.   Update and maintain VM of all brands.   Complete all audits in line with deadlines.    Strong communication to the