Job Opportunities API

We are looking for a motivated, dynamic Assistant Service Manager to join our team based in Johor. Your responsibilities will be to manage and control the Service Department in a consistent manner to fulfil the Branch’s contractual obligations while operating within the confines of the service budget. In this role you will be responsible for: 1. Position Overview The Assistant Service Manager (ASM) reports directly to the Branch Operations Manager or Branch Manager. This role is pivotal in driving service excellence, maximizing team productivity, and ensuring rigorous operational compliance within the branch to uphold the highest company standards. 2. Core Service & Operational Responsibilities The ASM is mandated to maintain high-quality service delivery and operational efficiency by adhering to the following requirements: Service Completion: Mandate and ensure a 100% monthly service completion rate across the entire service team. Installation Timelines: Guarantee 100% completion of new business installations within a maximum of 5 working days from the date of the service agreement or job confirmation. Route-Riding: Conduct formal route-rides with each service team at least once every 3 months to ensure operational standards are met. Productivity Oversight: Audit technician productivity to ensure all personnel meet pre-requisite site-visit timings and route planning targets. Overtime Management: Validate and manage technician overtime claims, ensuring all submissions are legitimate and cost-effective. Work Procedures: Enforce strict compliance with pest/hygiene service guidelines as detailed in company manuals and technical instructions. 3. Fleet & Equipment Management The ASM is responsible for the cost-effective management of the branch’s fleet and technical resources, ensuring operational readiness without compromising safety standards. Vehicle Compliance:  Maintain rigorous records for the renewal of road tax and Puspakom inspections. Maintenance Logs:  Ensure comprehensive maintenance logs are kept for all service vehicles to ensure audit readiness. Cost Control:  Monitor and record repair costs and fuel usage; validate driver logs for accuracy. Inventory & Assets:  Maintain a precise register for service tools and safety equipment; ensure the security of all company property, hardware, and premises. Safety Standards:  Ensure all vehicles and drivers remain in full compliance with the SHE (Safety, Health, and Environment) and Vehicle Handbook. 4. Stock & Warehouse Controls To maintain stock integrity and branch efficiency, the ASM shall: Monitor proper stock issuance and returns for all service teams on a weekly basis. Attend and lead monthly stock takes and conduct regular vehicle stock audits. Direct the management and control of the branch store, including the efficient handling of used Exhaust Fan Related (EFR) equipment. Verify that all actual preparation costs are accurately captured and recorded within the company system.   5. People Management & Staff Development As a leader in operational excellence, the ASM manages the employee lifecycle with a focus on high-performance culture and technical mastery. Recruitment: Collaborate with the Branch Manager or Branch Operations Manager to recruit high-caliber Service Technicians and Service Ladies (subject to prior approval). Onboarding & Culture: Direct staff inductions, maintain high team morale, and ensure all staff possess a comprehensive understanding of company objectives and policies. Training & Coaching: Organize technical induction programs and maintain precise training records. Act as the primary trainer for refresher courses, providing field-based guidance and data-driven coaching to ensure a high level of technical competence.   6. Quality Assurance (QA) & Performance Monitoring The following quality standards and perform