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Indefinite / perpetual People at 1800m above sea level are shaping the Luxury Mountain Travel. Our dynamic and international community offers our guests smart Luxury for an inimitable holiday experience. As a member of the Luxury Kulm Group you are part of the key to our success. Together, we make every stay deeply inspiring, unique and distinctive. And as such, we embrace our culture: understated luxury, inspiration, and a life experience. Together, we make it happen. This is your chance to be a member of our shaping culture: This is what you move with us • You are the voice of our hotel: Whether by phone or email, you craft compelling offers, confirm bookings, and ensure follow-ups are handled with precision – all in line with LHW and ISO standards. • You think in terms of occupancy and opportunity: You keep our reservations plan accurate and up to date, actively contributing to the optimal utilization of our room inventory. • You bring numbers to life: In close collaboration with the Executive Assistant Manager and Front Office Manager, you develop forecasts and reports that are essential for daily planning. • You are meticulous with data: Guest profiles and databases are maintained with care and discretion – structure and compliance are part of your DNA. • You stay ahead of the curve: From managing the Channel Manager system to continuously refining our ISO and RIMS standards – you ensure smooth operations and bring fresh ideas to the table. • You turn potential into performance: Upselling is more than a task to you – it’s a way to enhance the guest journey and create meaningful added value. Why join us? Because you’ll be part of one of Switzerland’s most renowned hotels – a place where you don’t just work, you help shape the future. You’ll be surrounded by passionate professionals and experience a team culture defined by elegance, authenticity, and collaboration. This is you • Professional background: You have completed vocational training in hospitality or a commercial field – ideally within luxury hospitality – and offer several years of relevant experience. • Sales mindset: You understand what drives booking decisions and how to elevate the guest experience through strategic room sales. • Language skills: You speak and write fluently in German and English; additional knowledge of French or Italian is a plus. • Composure & clarity: Whether under pressure or in direct guest communication, you remain professional, efficient, and warm. • Drive & growth orientation: You are eager not just to meet expectations but to improve processes and invest in your own development. Benefits At Kulm Group, our employees are the heart of our success. We offer attractive development opportunities, comfortable accommodations, affordable meals in the staff restaurant, and numerous perks. Similar jobs See all jobs Driver (m/w/d) Grand Hotel Kronenhof 100% People at 1800m above sea level are shaping the Luxury Mountain Travel. Our dynamic and international community offers our guests smart Luxury for an inimitable holiday experience. As a member of the Luxury Kulm Group you are part of the key to our success. Together, we make every stay deeply inspiring, unique and distinctive. And as such, we embrace our culture: understated luxury, inspiration, and a life experience. Together, we make it happen. This is your chance to be a member of our shaping culture: This is what you move with usWarm welcome for our guests: With your natural friendliness and charisma, you make every guest feel at home from the very first moment.Valet parking: You park our guests' vehicles in the underground garage and manage garage logistics, always with attention to detail and order.Guest transfers: Whether it’s from the ski lift or to the restaurant, you handle guest transfers with the hotel shuttle, ensuring a safe and pleasant ride.Guest services: loading/ unloading the guests luggage and handling small errands as needed. This is youNatural Friendliness and Charisma: You can almost anticipate the needs of our discerning guests and make every effort to ensure their stay is as pleasant as possible.Groomed Appearance and Excellent Manners: You represent our hotel with style, impressing with professional politeness and an elegant demeanor.Team Spirit and Flexibility: You enjoy working in a dynamic team, quickly adapting to various demands, always with a smile.Valid Driver's License: Of course, you have a valid driver's license and feel comfortable maneuvering in tight parking spaces and on the road.Language Skills: Ideally, you speak German and English, with additional languages (particularly Italian) being a welcome advantage. BenefitsAt Kulm Group, our employees are the heart of our success. We offer attractive development opportunities, comfortable accommodations, affordable meals in the staff restaurant, and numerous perks. Concierge (m/w/d) Grand Hotel Kronenhof 100% People at 1800m above sea level are shaping the Luxury Mountain Travel. Our dynamic and international community offers our guests smart Luxury for an inimitable holiday experience. As a member of the Luxury Kulm Group you are part of the key to our success. Together, we make every stay deeply inspiring, unique and distinctive. And as such, we embrace our culture: understated luxury, inspiration, and a life experience. Together, we make it happen. This is your chance to be a member of our shaping culture: This is youGuest care at the highest level: Warm reception of our guests and ensuring smooth, professional service at the Concierge desk.Luxury Standards: Consistent compliance with and active application of Leading Quality Assurance (LQA) and Forbes standards throughout the guest journey.Fulfilling individual wishes: Personalised assistance ranging from insider recommendations and restaurant bookings to organising tailor-made experiences in the Engadin.Coordination & Logistics: Seamless organisation of arrivals and departures, luggage and valet parking services, as well as coordinating all shuttles and transfers.Relationship Management: Building and maintaining excellent relationships with local partners, mountain railways, event organisers, and regional service providers.Cross-departmental Communication: Ensuring a flawless flow of information within the Concierge team and close collaboration across all departments.Fleet & Equipment Maintenance: Overseeing the proper care and upkeep of the hotel fleet and operational equipment. This is what you move with usProfessional Experience: Several years of experience as a Concierge within the 5-star hotel industry.Luxury Service Standards: Sound knowledge and practical experience with LQA and Forbes standards.Local Knowledge & Passion: Excellent knowledge of the Engadin region and local area, or the motivation to acquire it quickly.Composure & Presence: Exceptional hospitality mindset, diplomatic negotiation skills, absolute discretion, and a polished appearance.Working Style & Mobility: Independent, highly structured approach to work, digital proficiency, and a valid Category B driving licence.Language Skills: Business fluent German and English; additional foreign languages are an asset. BenefitsAt Kulm Group, our employees are the heart of our success. We offer attractive development opportunities, comfortable accommodations, affordable meals in the staff restaurant, and numerous perks. Front Office Agent (m/w/d) Kulm Hotel 100% People at 1800m above sea level are shaping the Luxury Mountain Travel. Our dynamic and international community offers our guests smart Luxury for an inimitable holiday experience. As a member of the Luxury Kulm Group you are part of the key to our success. Together, we make every stay deeply inspiring, unique and distinctive. And as such, we embrace our culture: understated luxury, inspiration, and a life experience. Together, we make it happen. This is your chance to be a member of our shaping culture: This is what you move with usAs a Front Office Agent, you are often the first and last point of contact for our international guests. In this role, you combine genuine warmth with the precision of 5-star hospitality, turning every stay into an unforgettable experience.Your Responsibilities:The First Impression: Heartfelt check-in & check-out, professional rooming, and competent guest support throughout their entire stay.Service Excellence: Active contribution to a smooth daily front office operation according to the high standards of "The Leading Hotels of the World" (LHW).Coordination: Handling and processing reservations via Protel, as well as reliable cash management.Communication: Confident handling of guest inquiries and complaint management with tact and diplomacy. This is youFoundation: Completed vocational training in the hotel industry and (initial) professional experience at the front office of a luxury or upscale hotel.Languages: Fluent in German and English. Additional languages are a welcome asset.IT Skills: Proficient in using Opera Cloud and MS Office.Personality: You stand out through your well-groomed appearance, a resilient nature, and a genuine passion for the art of service.Why the Kulm? We offer you a workplace in one of the most exclusive locations in the world. Look forward to a motivated team, attractive benefits within the Kulm Group, and the opportunity to gain valuable experience in a tradition-rich environment.Ready for the Kulm Spirit? We look forward to receiving your application! BenefitsAt Kulm Group, our employees are the heart of our success. We offer attractive development opportunities, comfortable accommodations, affordable meals in the staff restaurant, and numerous perks.