Job Opportunities API

Assistant Manager – US Mortgage • Position title: Assistant Manager – US Mortgage • Job location: Coimbatore • A division of Integra Corp, USA and Integra Ltd, UK now Assistant Manager – US Mortgage or US Policy Processing will be responsible for managing and overseeing multiple clients. Minimum qualification • Bachelor Degree in any stream. • Strong communication skill. • Good knowledge in US Mortgage or US Policy Processing. • Fair knowledge of computer operations. • Good interpersonal skill. • Should have experience of handling at least 50+ member team. • Should have worked in a Assistant Manager role minimum 3 year. Essential functions and responsibilities • Production & quality improvement plan. • Interact with GL and TL within span and keep the team motivated. • Develop necessary measures to check and ensure Service level agreement and the KPIs are met. • Training conducted as & when required for GL and TL briefing about the updates/issues. • Client interaction, escalation management, delivery management. • New Client Transition. • Follow Company policies and procedures. • Monthly Reports to Client and Accounting Department for Invoicing. • Training and on boarding for new joiners. • Performance Review for TL & Team members. • Maintenance of decorum and compliance on floor. Success factors • In depth knowledge of the whole process. • Strong communication skill • Good interpersonal skills • Understanding of company policies • Dynamic leadership skill Other Responsibilities • Providing solutions proactively to avoid issues and accelerate clients ability to achieve results. • Conducting training programs for continual improvement in process knowledge. • Determine criteria and methods needed to ensure that both the operation and control of the processes are effective. • Ensure the availability of resources and information necessary to support the operation and monitoring of the processes. • Implement actions necessary to achieve planned results and continual improvement of the processes • Ensure effective and efficient use of resources • Managing and guiding a team who will be responsible for Policy Processing, Loan Processing and Mortgage. • Respond to clients on any process related queries and manage 1st level escalations. • Manage and Lead Weekly Client Calls • Monitoring and managing workflow or daily targets to assure timely delivery of agreed SLA’s. • Tracking and maintaining metrics for a variety of data includes attendance, productivity, etc. • Develop processes to improve productivity and quality of the team. • Participate in the new pilots projects & work towards proper transition of knowledge to team. • Work with TL/GL to resolve any personnel problems or conflicts that may arise in the team. • Identify trends within the portfolio to aid collections and improve the productivity. What can you expect from Integra? • Excellent pay • Opportunity to work with international clients • World class training on multiple skills • Planned career growth Why you should join Integra? • Excellent working atmosphere • Salary and bonus always paid on-time • You work for a US corporation (and a UK company) • You work for a company that has continuously grown for past 22 years • Very supportive senior management