Job Opportunities API

REQ14130 Assistant Manager, ServiceNow (Open) POSITION SUMMARY: • Work with the IT management to identify and develop plans to meet the organization requirements into the platform • Report to the GSO director to ensure support of business needs, making sure that ServiceNow can be run smoothly in Melco Resorts & Entertainment PRIMARY RESPONSIBILITIES: • The design of solutions and specifications according to the needs of the organization • Setting up, integrating and developing applications • Provide users hands-on guidance to ensure the system is used effectively and efficiently • Analysing technical requirements and making recommendations for more efficient and effective operation procedures • Ensuring proper documentation, notification, escalation, tracking and follow up of all ServiceNow demands • Develop and enforce ServiceNow standards and procedures • Perform quality check and verification of day-to-day batch or routine systems activities • Ability to work in a ‘Agile Project Management’ context with several people having different types of knowledge • Standards & Documentation: Accountable for the creation of key standards and documents • Help to leads internal development team, partners and vendors • Thirty party monitoring, assuring that the external provider is delivering a good service following Melco standards of quality • Provide management feedback about the new features, fixes and functionalities on each new version of the software QUALIFICATIONS: Experience • Minimum 3 years’ experience with ServiceNow • Experience with configuration, adaptation customization of ServiceNow, including integration with other tools using REST, SOAP, e-mail, etc • Hands-on knowledge in JavaScript, Jelly, HTML, CSS, XML. Other languages are a plus • Broad experience with different modules of the tool: ITSM, ITOM, PPM, HR, etc • Knowledge in Discovery approaches and techniques • Experience with troubleshooting and log analyses • Deep understanding of out-of-the-box APIs, taking advantage of the best usage of them • Experience leading workshops • Deep understanding of tool in all possible products and modules • Former experience coaching less experience analysts • Good understanding of the platform best practices • Previous experience analysing and proposing changes to improve the current setup Education • Bachelor’s degree in information technology or equivalent relevant qualifications • At least one ServiceNow certification • Knowledge ITIL is essential Skills / Competencies • Good conflict resolution skills • Passionate by automation and digitalization • Ability to provide accurate timeframe for the proposed solutions • Strong analytic skills • Fluent in English and Cantonese/Mandarin • Ability to present ideas in user-friendly language to non-technical personnel and end users