Assistant Manager

ewjt

Company	ewjt
Category	Operations & Admin
Location	Pune, Maharashtra, India
Remote	—
Employment	Not stated
Level	Manager
Salary	Not stated by the employer
Posted	3 Aug 2026
Last verified	3 Aug 2026
Source	Employer ATS (oracle)

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Description

Role Overview
The Assistant Manager (AM) is responsible for leading a team of customer support executives across Chat, Email, and Voice channels. This role focuses on building high-performing teams, ensuring service excellence, driving operational efficiency, and meeting both qualitative and quantitative business KPIs. The AM plays a key role in coaching, mentoring, performance management, workforce alignment, SLA adherence, and continuous process improvement.