Job Opportunities API

MISSION AND RESPONSABILITIES: You are THE Guerlain Ambassador. You are to achieve sales targets while promoting the brand image and providing the highest standard of service to all clients. As a member of the Guerlain team, the Assistant Boutique Manager / Boutique Manager represents the brand values towards the customers and peers at all times. BUSINESS VISION • Ensure all activities are aligned with the vision and strategy set by the Local Market Retail Team. • Encourage innovation and creativity within the team, contributing to the overarching business objectives. CUSTOMER EXPERIENCE • Act as a role model to the team, embodying the brand's values in all interactions with customers. • Inspire the team to consistently exceed customer expectations, ensuring a high standard of service and hospitality. CLIENTELING Client Relationship Support: • Assist in implementing client relationship management strategies to build and maintain strong client connections. • Provide exemplary client service, showcasing an understanding of client preferences and needs. • Support the team in executing effective clienteling practices, ensuring personalized and attentive service to all clients. Event and Experience Assistance: • Aid in planning and organizing in-store events or exclusive experiences for clients. • Assist in coordinating with different teams for event execution, ensuring a seamless and memorable client experience. • Gather client feedback post-events and share insights with the Marketing Teamfor continuous improvement of client experiences. Feedback and Team Collaboration: • Collect and relay client feedback, helping to refine service standards and client engagement strategies. • Encourage the team to share insights from client interactions and use these learnings to enhance the overall client experience. TALENT MANAGEMENT • Provide coaching and mentoring to team members, fostering their professional growth. • Develop and nurture talent within the team, preparing them for future roles. FINANCIAL TARGETS • Motivate Beauty Consultants to meet individual and team financial targets. • Implement client-centric initiatives focusing on increasing conversion rates, cross-selling, and enhancing the Average Basket Size MERCHANDISING Inventory Management: • Monitor inventory levels closely to ensure the store never runs out of stock, particularly for high-demand items. • Analyze sales data to understand the run rate of different products and adjust inventory orders accordingly to maintain optimal stock levels. • Work closely with the supply chain and procurement teams to forecast and plan for inventory needs. Product Launches and Promotions: • Lead the planning and execution of product launches and promotional events. • Ensure the team is fully briefed and trained on new products, their features, and benefits to provide knowledgeable customer service. • Collaborate with marketing and visual merchandising teams to create engaging and effective displays and promotional materials. Visual Merchandising: • Maintain store presentation and visual merchandising in line with brand standards to enhance customer experience and drive sales. STORE OPERATIONS Safety and Security: • Ensure strict adherence to all safety protocols to maintain a secure environment for both staff and customers. • Regularly review and update safety procedures in line with company policy and local regulations. • Conduct briefing and training to keep the team prepared for emergency situations. Workflow Management: • Implement and monitor efficient workflows within the store to optimize operations and customer service. • Ensure all team members are trained on and adhere to established operational procedures. • Regularly assess and refine workflows to improve efficiency and effectiveness. Compliance and Standards: • Oversee all operations to ensure full compliance with company policies, legal standards, and local regulations. • Conduct regular audits and checks to ensure all practices within the store meet compliance requirements. ADMINISTRATION Sales Reporting and Analysis Support: • Assist in compiling and analyzing weekly and monthly sell-out reports, providing key data and preliminary insights to the Area Manager. • Help gather and organize sales performance data, customer trends, and product popularity for reporting purposes. Commission Tracking: • Support the communication of commission structures and calculations to the sales team, ensuring transparency and understanding. WHAT WE REQUIRE FROM YOU: • Exemplify Professional Excellence: Demonstrate the highest standards of professionalism, a deep personal commitment, and a strong passion for the Guerlain brand. • Thrive in a Dynamic Environment: Be adaptable and efficient in a collaborative and fast-paced work setting. • Enhance Client Engagement: Actively work towards creating meaningful experiences for clients and expanding client networks. • Stay Informed and Innovative: Keep abreast of the latest trends and innovations in the beauty industry, reflecting this knowledge in your work. • Embrace Learning and Innovation: Be open to experimenting with new approaches in your tasks and seize opportunities to acquire new knowledge and skills.