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AREA PRACTICE MANAGER FOR GRAND BLANC, AND LAPEER MI With 150+ locations in 17 states, QualDerm Partners is the largest multi-state female-founded and owned dermatology network in the U.S. At QualDerm, we are united in our purpose: to educate, protect, and care for your skin. We are committed to bringing you the very best in comprehensive skin care so that you can achieve a confident, healthier, and more beautiful you! Our mission is to educate communities and healthcare professionals about the importance of skin health; including skin cancer prevention, risk factors and how to achieve healthy skin through annual skin exams and dermatologic care. We strive to provide the latest proven, proactive and comprehensive dermatologic care to populations in the expanding geographies we serve by making high-quality skin care timelier and more accessible all while creating a rewarding work environment for our providers and employees. QualDerm is extremely proud to be a place where people want to come to work. As a fast growing medical and cosmetic dermatology provider, our team members all work together to ensure extraordinary care of our patients. As we say, “you’re either taking care of our patient or taking care of those caring for our patient.” Responsibilities :  Patient Experience  Manage and implement patient operational processes to provide an experience that is brand standard  Develop and oversee operational processes that entail open and clear communications to all patients and superior follow-up.  Ensure highest clinical and service standards across every touch point in the organization  Monitor measurement through client survey initiative  Team Leadership and Development  Working Manager position. Coach, staff, backfill, and assist the Practice Manager position as needed.   Keen understanding of how important talent is to brand development – people are our most important asset  Recruit, train, compensate, motivate, retain  Understand staffing model and ensure adequate team coverage is in place at all times  Strong commitment to training, delegation and empowerment  Superb communicators both up and down in the organization  Create an atmosphere of energy, optimism, selflessness and teamwork  Creation of personal and professional development plans and updated job descriptions  Measure and improve employee satisfaction   Outreach and Brand Integration  Believe in and personify the Pinnacle brand  Ultimate accountability for center growth (P&L)  Absolute resource and partner to all partner site clinicians and owners  Contribute to the strategic direction of Pinnacle  Responsible for productive practice outreach and marketing initiatives including personal outside calls, CEs, lunch n’ learns, conferences, etc.   Financial Performance  Profound understanding and commitment to analytics through forecasting models, regular reporting, and ongoing optimization  Daily management to a budget and ensure tight financial controls  Full understanding and management of workforce costs and deployment  Data Integrity & Privacy   High degree of technical capability and understanding of all our technical systems inside and out  Ensure patient privacy and HIPAA guidelines and processes are in place and executed daily  Ensure the highest accuracy of system data consistent with brand standard  Utilize technology to streamline client experience