Job Opportunities API

About BYD Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team. BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem. BYD Europe BV located in Hoofddorp, Netherlands. BYD Europe BV offers a full line of BYD electric vehicles, including all-electric cars, all-electric buses, and all-electric forklift trucks. Key Responsibilities: • Drive and develop partners’ service preparation, execution and service performance assessment, ensure annual service target and the goal achievement, steering the partner’s continuous service level improvement. • Regional dealer regular visit, organize meeting, workshop and other activities with regional partners, review the business plan. Be responsible for the after-sales projects development, execution and assessment. • Secure the quality of our service network by timely training, tooling and other supportive materials. • Regional customer satisfaction follow up (NPS), assist partners to close customer complaint in time, Goodwill authorization and management. • Coordinate the spare parts deliveries in close cooperation with the Supply Chain team and steering parts service level improvement. Support the regional after-market activities and service campaign implementation; Skills, Qualifications, and Experience Required: • Willing to travel on a very frequent basis within the country/ region and abroad including potential trips to China, indication 25% of your time. • HBO+ (bachelor or master) working and thinking level, acquired by education or work experience. • 5+ years of experience in a similar role in automotive/ E-mobility within importer or OEM. • Organized with communication skills and an understanding of differences between countries, cultures, regulations. Self-learning, the ability to discover and solve problems. • Excellent written and verbal communication skills in Dutch and English. • High-level attention to details, time management and accuracy. • Proficient Microsoft Office skills. • Must hold a valid driver license for EU Location: Hoofddorp Type of Employment: Full-time