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Stelleninhalte MAIN RESPONSIBILITIES of this Position: The AR Collections Clerk is responsible for managing a portfolio of customer accounts to maximize the collection of outstanding receivables while maintaining positive customer relationships. Liaising with corporate customers to ensure proactive cash recoveries within agreed targets. You will be responsible for the effective running of a corporate account ledger and ensure good relationships exist between the credit department, customers and sales. The role involves proactive collections activities, dispute resolution, account reconciliation, risk assessment, and collaboration with internal stakeholders to ensure timely payment and minimize bad debt exposure . Key Areas of Responsibility • Proactively manage and collect outstanding balances from a portfolio of customer accounts. • Ensure collections activities support agreed payment terms, collection targets, and cash flow objectives. • Build and maintain effective relationships with internal and external customers to facilitate timely resolution of payment issues. • Collaborate with Sales, Account Managers, Customer Service, and other internal departments to resolve payment delays and account-related issues. • Monitor customer payment behavior and identify potential credit risks, cash flow concerns, or adverse payment trends, escalating issues when appropriate. • Perform account reconciliations and investigate discrepancies to ensure account accuracy. • Prepare and distribute customer statements, collection reminders, and other collection-related communications. • Maintain accurate and up-to-date records of all collection activities, customer interactions, and follow-up actions within the designated systems. • Investigate, manage, and support the resolution of disputed invoices in collaboration with relevant stakeholders. • Respond promptly and professionally to internal and external inquiries regarding customer accounts and payment status. • Ensure compliance with company policies, internal controls, and applicable regulatory requirements. • Contribute to continuous improvement initiatives aimed at enhancing collections effectiveness and process efficiency Key Skills • Finance / Commerce / Business Administration Degree, or currently pursuing a relevant qualification • Experience in AR or Collections • Good Knowledge of Google and Microsoft tools (Excel is required) • Experience of working with Oracle Financial Applications is a plus • Good written and verbal communication skills • Customer Relationship Management • Account analysis • Problem-solving • Attention to detail • Fluent in English and the native language of the country Europcar Mobility Group Die Europcar Mobility Group ist ein globaler Mobilitätsanbieter mit 75 Jahren Erfahrung im Bereich Mobilitätsdienstleistungen und einer führenden Position in Europa. "We help to change the way you move" ist das, wofür wir stehen und was uns zusammenbringt. Wir bieten Geschäfts- und Privatkunden eine breites Angebot an Autos und Transportern, sei es für ein paar Stunden, ein paar Tage, eine Woche, einen Monat oder länger, "on demand" oder im Abo. Dabei setzen wir auf eine Flotte von mehr als 250.000 Fahrzeugen, die mit der neuesten Technologie ausgestattet sind, darunter ein wachsender Anteil an Elektrofahrzeugen. Unsere Marken sprechen unterschiedliche Bedürfnisse und Erwartungen an: Europcar® - unser Premiumangebot –, und Goldcar® – die smarte Alternative mit einem hervorragenden Preis-Leistungs-Verhältnis. Nicht zu vergessen Fox-Rent-A-Car®, unser lokaler Champion in den USA. Die Zufriedenheit der Kunden steht im Mittelpunkt unserer Ambitionen und ihrer mehr als 8.000 Mitarbeiter, die dank eines starken Netzes in über 130 Ländern unsere Mobilitätsdienst-leistungen anbieten. Mehr Informationen unter: europcar-career.de