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POSITION SUMMARY The Integrated Library Systems Administrator [ Applications Administrato r]  manages and  maintains  the Integrated Library Managem ent Soluti on (ILS) and all integrated components. This position  is responsible for  managing s ystem configurations,  reviewing  and scheduling software updates, integration of software solutions into the ecosystem that allow for greater automation and workflow, and enhancing access and discovery. Provides instruction for creating reports and consultation for improving workflows. Working both independently and collaboratively with key stakeholders, they develop, implement, and assess tools and services by focusing on usability, accessibility, sustainability, stability, scalability,  security  and overall performance. The Applications Administrator position is the libraries’ primary contact for Sierra,  Bibliocore ,   Biblio  Apps, Library IQ , Backstage Library  W orks,  Syndetics   and Patron Point. R ESPONSIBILITIES • Serves as the administrator and lead for  the  Libraries’  Sierra/Integrated Libraries System (ILS) including administration, data backup and retention, maintenance, and monitoring of the application database. • Coordinate patching, upgrading, testing, and troubleshooting with vendor. • Develop and communicate upgrade schedule based on vendors upgrade roadmap. • Leads regularly scheduled end-user meetings that provide updates on enhancements, changes, ongoing  issues  and  optimal  workflow related practices. • Set and update system configurations to increase efficiency. • Review and test system upgrades through best practice change management. • Coordinate,  man age incoming data  feed s,  in cluding but not limited to patron data. • Troubleshoot problems with the ILS suite of solutions and acts as  a liaison  between vendors and Library staff to report problems and ensure  timely  resolutions. • Consult with key stakeholders to  identify  potential  workflows  and enhancements that allow for increased user experience. • Provide  instruction s  for creating custom reports and consultation for improving workflows. • Acts as the  Libraries’  representative to various local and national user groups. • Act as the  ILS  liaison with committees and task forces both internally and externally. • Develop  expertise  in  emerging  technologies and changing modes of search and discovery.  Researches ,  identifies  and makes recommendations for issues  regarding  process improvement, system support, upgrades, implementation and interfaces, systems  integrity  and related technological advancements. • Lead the development of strategies to improve the discovery of Libraries collections by designing, developing, and implementing solutions that integrate existing tools with  new technologies  and approaches. • Gather and report statistics and data from  the sy stem  to inform decision-making related to Libraries services. • Support and  participate  in usability testing of search,  discovery  and user interface. • Upholds the highest standards of customer service with polite, helpful, and efficient interactions with vendors, customers, and staff. • Participate in the development of policies and procedures as needed to ensure the efficient operation and management of  ILS  environment . • Consult across the Libraries  with regard to  system capabilities and functionality,  forwarding  requests for system modifications and/or enhancements to the vendor as  appropriate . • Provides a responsive experience for internal business partners while also managing realistic expectations. • Attends professional development opportunities. • Performs other related duties as assigned. K NOWLEDGE/SKILLS/ABILITIES • Proficient in relevant computer software programs including Microsoft Office and Outlook. • Demonstrates strong written, verbal communication and interpersonal skills working effectively with diverse cultures, interpersonal styles, abilities, and backgrounds. • Demonstrates exceptional customer service, providing quality  assistance  to vendors,  customers ,  and staf f . • Uses multiple tools to answer questions, uses relevant computer software including spreadsheets for daily tasks and communication and troubleshooting integrated library system issues.  Stays  current in relevant technology and  exhibits  good project management skills. • Ability to manage competing priorities and needs through collaboration with  Director of  IT and internal strategic business partners. • Service-oriented with the ability to  establish  and maintain effective relationships with staff and the public . • Uses problem solving skills in  determining  priorities, finding  timely  solutions to departmental or system-wide issues. • Demonstrates strong organizational skills, time management skills, and attention to detail. • Ability to work independently and collaboratively on projects and programs with staff members. • Takes  responsibility for consistent completion and follow-up on all tasks. • Responsive to change and  demonstrates  adaptability . • Maintains a positive approach while doing daily tasks and when faced with adversity. • Exhibits sound and  accurate  judgment . • Stays current in relevant technology and  exhibits  good project management skills. • Demonstrates a broader understanding of the job and looks for ways to improve Library services and support coworkers. EDUCATION / EXPERIENCE / QUALIFICATIONS • Bachelor's degree in computer science  or related field preferred . • Minimum 2  years’ experience  creating queries, preferably with Create List and SQL. • Minimum 3  years’ experience  managing or coordinating an Integrated Library Management Solution or other enterprise-based digital ecosystem. • Minimum 3  years' experience  with M achine Read able  Catalo ging  (MARC)  Standards. BENEFITS The benefits for this position include: • Annual Vacation Accrual: 3 weeks per year. • Holidays: 7 days per year. • Annual Sick Accrual: 12 days per year. • Up to 5 personal days per calendar year, prorated based on the hire date. • 12 weeks paid parental leave • Illinois Municipal Retirement Fund (Pension Plan). • Health Benefits (Medical, Dental, Vision). • Training and development opportunities. To learn more about us, go to  https://www.naperville-lib.org/jobs  and  Diversity, Equity & Inclusion | Naperville Public Library, IL (naperville-lib.org)