Job Opportunities API

Midwest Answer is hiring a full-time Answering Service Manager  to lead our dedicated team of customer service professionals. This is an on-site position, not remote. We are a 24/7/365 answering service that handles inbound calls for a wide range of clients across the country. Our agents provide professional support—no sales calls—with a strong local presence. We pride ourselves on teamwork, flexibility, and delivering exceptional service. ⸻ Key Responsibilities As the Answering Service Manager, you will oversee all aspects of our answering service operations, including: • Recruiting, hiring, and onboarding new team members • Creating and managing staff schedules • Ensuring coverage for all shifts, including holidays and weekends • Conducting performance reviews and quality assurance • Supporting a collaborative and respectful team culture ⸻ Desired Skills & Qualifications We’re looking for someone who is: • Friendly, respectful, and professional on the phone • Experienced in business phone communication • Accurate and efficient in typing • Proficient with: • Google Chrome or Firefox • Email and Microsoft Office (Word, Excel, PDFs) • Skilled in multitasking and problem-solving • Able to work independently and as part of a team • Detail-oriented and organized • Experienced in team management and leadership Compensation & Benefits • Vacation and Holiday pay • Health and dental insurance • 401(k) retirement plan • Commission opportunities for additional sales • Supportive team environment with flexible time-off scheduling • Opportunities for growth in a family-oriented company ⸻ About Midwest Answer Since 1974, Midwest Answer has built its reputation on strong relationships—especially between our clients and their customers. We’re a progressive, family-oriented company passionate about helping businesses grow. Our team delivers friendly, professional, and reliable customer service with integrity and pride. We’re here so our clients don’t have to be.