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Analyst, Service Delivery, India

resourcepro
Companyresourcepro
CategoryOperations & Admin
LocationIND Godrej Tech Park
Remote
EmploymentNot stated
LevelEntry
SalaryNot stated by the employer
Posted24 Jun 2026
Last verified11 Aug 2026
SourceEmployer ATS (workday)
Applications are handled by the employer, not by us.Apply on the employer's site →
Description
UNLEASH YOUR BEST SELF JOIN. LEARN. ADVANCE. EARN YOUR PASSION FOR EXCELLENCE STARTS HERE!! Processing - 60% 1) Operate a variety o f client systems and process  moderately complex tasks and activities without  supervision. Foll o w ReSource Pro’s Information Security  policies/ g uidelines, as well as t he client’s security re q uirements, policies, and practices that are provided t o  ReSource Pro and information security re q uirements .   Operation Optim i zation - 10% 1) Report operation problems and propose solutions . 2) Optimize es t ablished procedures. 3) Assist with output conversion . Customer Experience - 10% 1) Communicate with t he client via email with m inimal supervision. 2) Respond to the client promptly and r eport issues t o the supervisor in a timely manner. A u di t ing and Trouble-shoot i ng - 10% 1) Implement the audit plan, run the audit report and identify the per f ormance g ap. 2) Perform timely troubl e -shootin g . Training - 5% 1) Set up individu a l training plan and deliver training .   Others - 5% 1) Generate and analyz e the data and report. 2) Assist with new tas k o n -boardin g . Proposal processing Skillset Experience (2 - 4 ye a rs): 1. T he candidate should possess experience in drafting proposal and be familiar with various source documents, includin g policies, quotes, endorsements, binders and system applications. 2. Experience in multiple lines of business, such as  General Liability, W orkers Compensation, Executive  Liabili t y, Property, Auto, Inland Marine, and Pac k a g e   tas k s, is re q uired. 3. Use web portals to access and analyze r el e v a nt  documents. 4. Maintain or g anized records of all revi e wed documents and discrepancies noted. 5. Must demonstrate strong attention to detail . 6. Familiarity with account mana g ement systems li k e EPIC and Ima g eRi g ht etc. is a plus . 7. Maintain and update trainin g materials, lo g s, and documentation. If you have the willingness to learn and develop your skills, we have the right job for you. Let’s make a deal! Not the right fit?   Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!