Analyst, Service Delivery, India
resourcepro
| Company | resourcepro |
| Category | Operations & Admin |
| Location | IND Godrej Tech Park |
| Remote | — |
| Employment | Not stated |
| Level | Entry |
| Salary | Not stated by the employer |
| Posted | 24 Jun 2026 |
| Last verified | 11 Aug 2026 |
| Source | Employer ATS (workday) |
Description
UNLEASH YOUR BEST SELF
JOIN. LEARN. ADVANCE. EARN
YOUR PASSION FOR EXCELLENCE STARTS HERE!!
Processing - 60%
1) Operate a variety o f client systems and process moderately complex tasks and activities without supervision. Foll o w ReSource Pro’s Information Security policies/ g uidelines, as well as t he client’s security
re q uirements, policies, and practices that are provided t o ReSource Pro and information security re q uirements . Operation Optim i zation - 10%
1) Report operation problems and propose solutions .
2) Optimize es t ablished procedures.
3) Assist with output conversion .
Customer Experience - 10%
1) Communicate with t he client via email with m inimal supervision.
2) Respond to the client promptly and r eport issues t o the supervisor in a timely manner.
A u di t ing and Trouble-shoot i ng - 10%
1) Implement the audit plan, run the audit report and identify the per f ormance g ap.
2) Perform timely troubl e -shootin g .
Training - 5%
1) Set up individu a l training plan and deliver training . Others - 5%
1) Generate and analyz e the data and report.
2) Assist with new tas k o n -boardin g .
Proposal processing Skillset Experience (2 - 4 ye a rs):
1. T he candidate should possess experience in drafting proposal and be familiar with various source documents, includin g policies, quotes, endorsements, binders and system applications.
2. Experience in multiple lines of business, such as General Liability, W orkers Compensation, Executive Liabili t y, Property, Auto, Inland Marine, and Pac k a g e tas k s, is re q uired.
3. Use web portals to access and analyze r el e v a nt documents.
4. Maintain or g anized records of all revi e wed documents and discrepancies noted.
5. Must demonstrate strong attention to detail .
6. Familiarity with account mana g ement systems li k e EPIC and Ima g eRi g ht etc. is a plus .
7. Maintain and update trainin g materials, lo g s, and documentation.
If you have the willingness to learn and develop your skills, we have the right job for you. Let’s make a deal!
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