Job Opportunities API

With a career at The Home Depot, you can be yourself and also be part of something bigger. Position Purpose: The Analyst, Gift Card Sales supports the execution, growth, and operational excellence of The Home Depot gift card portfolio across THD’s in-store and digital channels, third-party distribution, strategic partnerships, and B2B/enterprise sales channels. This role helps manage day-to-day program activities, sales reporting, partner coordination, customer and issue resolution, and process improvement efforts that enable profitable growth and a consistent customer experience. The Analyst partners closely with the Manager, Gift Card Sales, internal cross-functional teams, external vendors, and sales partners to turn data, process discipline, and customer insights into actionable recommendations. Key Responsibilities: • 60% - Execution - Manage day-to-day operations: card production, card numbering and distribution, planogram maintenance, sales reporting, rebate management, PO tracking and payment, and special projects. Includes data gathering and root cause analysis. • 30% - Resolution Management - Manages the resolution process for issues that may require escalation and partners with Gift Card vendors and internal THD team to resolve. Have authority to resolve high profile/executive cases (cases that make it to the executive level). • 10% - Support - Analyze data and review process and make recommendations to Sr. Management. Review and modify/approve project plans and make decisions as needed. Recommends process changes to expedite goal attainment. Works closely with cross-functional teams to negotiate resolution. Direct Manager/Direct Reports: • This Position typically reports to Manager, Gift Cards. • This role has 0 direct reports. Travel Requirements: • Typically requires overnight travel less than 5% of the time. Physical Requirements: • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles. Working Conditions: • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications: • Must be 18 years of age or older. • Must be legally permitted to work in the United States. Preferred Qualifications: • Experience creating sales reports, dashboards, KPI tracking, and business performance analyses. • Strong analytical skills with experience using profitability models, market trends, and sales data to drive decisions. • Experience managing budgets, promotions, or investments across multiple sales channels. • Ability to gather and interpret market, competitor, and customer insights. • Experience supporting vendors, partners, and customers through issue resolution and account management. • Strong problem-solving skills with the ability to manage escalations and communicate recommendations effectively. • Experience partnering with cross-functional teams including Marketing, Finance, Operations, IT, and external vendors. • Proven success identifying process improvements and implementing scalable solutions. • Experience coordinating operational processes, documentation, and reporting controls. • Retail, eCommerce, gift card, payments, or B2B program experience preferred. Minimum Education: • The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Preferred Education: • Bachelor’s degree or equivalent experience in a field of study related to sales, business, finance, marketing, operations, or analytics . Minimum Years of Work Experience: • 1 year of relevant business, sales support, operations, analytics, customer service, retail, or partner management experience preferred. Preferred Years of Work Experience: • 3 Minimum Leadership Experience: • None Preferred Leadership Experience: • None Certifications: • None Competencies: • Action Oriented • Collaborates • Communicates Effectively • Customer Focus • Drives Results