Analyst, Customer Service-Workforce - TForce Freight
efjm
| Company | efjm |
| Category | Customer Support |
| Location | Richmond, VA, United States |
| Remote | — |
| Employment | Not stated |
| Level | Not stated |
| Salary | Not stated by the employer |
| Posted | 21 Jul 2026 |
| Last verified | 12 Aug 2026 |
| Source | Employer ATS (oracle) |
Description
The Workforce Analyst is responsible for workforce planning and management for the Customer Service operations. This position ensures optimal staffing levels are attained to meet the call center service demands. He/She coordinates with operations to schedule training and quality assurance activities and ensures compliance.