Job Opportunities API

    Ready for a regional role? Drive customer success across 8 APAC markets from pre-sales demos to media analysis! Ready to maximize value for diverse clients? What we offer: This role presents a unique opportunity to engage with clients across the entire APAC Region 8 markets. You will actively participate in pre-sales and post-sales processes for the Cision platform, conducting product demos, facilitating onboarding, performing media analysis, and creating tailored reports to drive clients' success. As part of the Monitoring & Insights team, your focus will be ensuring continuous client satisfaction and maximizing product value for our diverse clientele. Client Onboarding focused, covering 8 APAC markets Exposure to diverse clients across all industries Friendly MNC culture Permanent, full-time role Hybrid work model (based in Mid Valley City, KL) 5 days a week Annual Leave (start at 12 days) Company Wellness Days (1 day per quarter) Comprehensive Medical Insurance coverage 24/7 Employee Assistance Program (EAP) Full statutory social contributions (EPF, SOCSO, EIS) Statutory Public Holidays   Primary Duties & Responsibilities: Work closely with the  APAC  sales team to understand the client's business goals and objectives, including  pre-sales  and  post-sales support . Performs all activities related to  onboarding and supporting new clients to the online platform  including but not limited to: answering client inquiries, and hosting virtual client orientation/training sessions on how to navigate and use the platform via phone and email efficiently. Provides relevant information, support, or  training for platform products . Troubleshoots and supports clients and internal stakeholders with  media monitoring requests  or related inquiries. Responsible for  delivering reports based on clients' needs  and helping  produce insights  that help contribute to meeting clients' goals and deadlines.   Desired Skills and Experience: Passionate  about sales support, customer support, and client experience Young talent is welcome. 1-5 years of experience in customer support, sales operations, analytics, insights, or communications within a relevant industry. Skilled in  stakeholder management  to build strong relationships (internal  sales  & external  clients ) Confidence in spoken and written  English  and  Chinese Self-motivated and analytical, with sharp problem-solving skills and a creative mindset to transform data into insights     At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.    Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow.    Empower your impact at Cision. Be seen, be understood, be you.    Cision is the global leader in consumer and media intelligence, engagement, and communication solutions. We equip PR and corporate communications, marketing, and social media professionals with the tools they need to excel in today's data driven world. Our deep expertise, exclusive data partnerships, and award-winning products, including  CisionOne ,  Brandwatch , and  PR Newswire ,