Job Opportunities API

Patrique Mercier Recruitment FR is seeking a dedicated Albanian Speaking Customer Service Specialist to join our team in Sofia. This position offers a fantastic opportunity with fully paid relocation to Sofia for the right candidate, eager to provide excellent customer support and contribute to our company’s success. Responsibilities Provide high-quality customer service to Albanian-speaking clients via phone, email, and chat platforms. Assist customers with inquiries related to products, services, orders, and account management. Resolve customer issues and complaints with professionalism and empathy. Maintain accurate records of all customer interactions using the company CRM system. Collaborate with other teams to ensure seamless service delivery and customer satisfaction. Stay updated on company policies, product updates, and industry best practices. Participate in ongoing training and development sessions to enhance skills and knowledge. Requirements Fluency in Albanian and English, both spoken and written. Previous experience in customer service or related roles is an advantage. Excellent communication and problem-solving skills. Ability to work independently and as part of a team in a fast-paced environment. Proficiency with customer service software and Microsoft Office suite. Strong organizational skills and attention to detail. Willingness to relocate to Sofia with full relocation support provided. A positive attitude and dedication to delivering outstanding customer experiences. Benefits Paid comprehensive training provided Secure job with opportunities for career growth Competitive salary Extra health insurance options Choose from over 50 benefits and services Welcoming international work atmosphere Ongoing support and learning opportunities Bonuses for referring new employees Financial assistance for relocation (including transportation, temporary lodging, rent support, and help finding a permanent home)