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Albanian Speaking Digital Trust and Safety Specialist About Mercier Consultancy Group Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, renowned for connecting exceptional multilingual talent with world-class organisations across a wide range of industries. With an extensive portfolio of clients spanning the social media, technology, and digital services sectors, Mercier Consultancy Group has built a reputation for delivering premium staffing solutions with integrity, precision, and care. We are passionate about empowering professionals to build rewarding international careers while supporting our clients in achieving operational excellence. Job Overview Mercier Consultancy Group is proud to present a prestigious and highly impactful Albanian Speaking Digital Trust and Safety Specialist position in Bulgaria, representing an outstanding career opportunity for Albanian-speaking professionals with a passion for creating safer online environments. In this dynamic role, you will be at the forefront of protecting social media users by reviewing, assessing, and moderating digital content across leading social media platforms to ensure compliance with community guidelines and legal standards. This Albanian-speaking jobs opportunity in Sofia is ideal for detail-oriented individuals who thrive in a fast-paced social media environment and are committed to upholding the highest standards of digital trust and online safety. Key Responsibilities Review, analyse, and moderate user-generated content on social media platforms in Albanian and English, ensuring strict adherence to community standards and platform policies. Identify and take decisive action on harmful, abusive, misleading, or policy-violating content, including hate speech, graphic material, misinformation, and spam across social media channels. Investigate and escalate complex or sensitive trust and safety cases to the appropriate internal teams, ensuring swift resolution and minimal risk to end users. Apply consistent and accurate content moderation judgements in line with established guidelines, while maintaining high-quality output standards and productivity targets. Monitor emerging trends and patterns in social media misuse, providing valuable insights and feedback to help improve platform safety policies and procedures. Collaborate closely with cross-functional teams including policy, legal, and product teams to ensure a cohesive and up-to-date approach to digital trust and online safety. Maintain thorough and accurate records of reviewed content and actions taken, supporting data-driven decision-making and regular reporting requirements. Participate in ongoing training sessions to stay current with evolving social media trust and safety standards, platform updates, and regulatory developments. Requirements Native or fluent Albanian language skills (both spoken and written) are absolutely essential for this role — all Albanian-speaking jobs applicants must demonstrate strong proficiency in Albanian. Valid EU passport (mandatory requirement). A good working knowledge of English to communicate effectively within an international social media environment. Prior experience in content moderation, trust and safety, customer support, or a related field within the social media or digital industry is highly advantageous. Strong critical thinking and sound judgement skills, with the ability to make confident, impartial decisions when reviewing sensitive or challenging social media content. Excellent attention to detail, high resilience, and the capacity to handle emotionally demanding content in a professional and composed manner. Comfort working in a structured, target-driven on-site environment in Sofia, Bulgaria, with flexibility to work various shifts including evenings and weekends if required. Benefits What We Offer Competitive Monthly Salary reflective of your skil