Job Opportunities API

Job Description: Come and join one of the world's leading luxury travel brands Abercrombie & Kent is the world's leading luxury travel business and has been a pioneer of experiential luxury travel since 1962. Founded as a luxury safari company in Africa, A&K today employs more than 3000 staff in over 70 offices in more than 83 countries. The company specialises in private, tailor-made and flexible small group travel to every corner of the globe and has a wholly owned portfolio of cruise boats, luxury lodges, tented camps, hotels, and all-terrain vehicles. As part of its global commitment, Abercrombie & Kent is committed to responsible and ethical tourism and through A&K Philanthropy supports projects in the communities where its guests travel dedicated to positively impacting lives and livelihoods. Abercrombie & Kent’s Cruise division, Akorn Destination Management, is a specialised division offering first class services in shore excursions, extended land programs and turnaround services to the cruise industry.  Our teams are committed to service and dedicated to clients; provide local insight and practical knowledge that is enhanced by global expertise and presence. The role The Air Operations Specialist will be responsible for the end-to-end coordination of air reservation services across the DMC departments. The role includes completing all air-related tasks and support functions for these teams. Main Responsibilities • Quote and book the most suitable airfares and flights for A&K clients • Monitor and manage issue of tickets, reissues, cancellations, refunds and additional services • Monitor GDS queues and keep staff informed of changes to their reservations. Liaise with colleagues to find appropriate alternatives where required. • Management of the Group flight booking portals/systems to capture allotment in a timely manner • Management of the Group flight pre-payment and final payment requirements • Management of air required for staff travel • Complete upgrade and luggage requests • Ensure booking files in Travel Studio and OneIS are kept accurate with flight costings • Ensure booking files in Travel Studio and OneIS are kept accurate with flight information detail • Assist in the management of any ADMs in conjunction with your manager and the finance department • Be involved in maintaining supplier relationships with the key airlines used by the DMC • Participate in the after-hours emergency phone roster on a rotating basis • Assist with other operational tasks where required or as directed by your manager Other Responsibilities • Provide escalation support for emergency phone where team requires air support • Represent A&K at trade shows, and hosted events, including out-of-hours engagements. • Provide support to other business areas as required • Undertake ad-hoc tasks assigned by the Management teams. Selection Criteria • Minimum of 1-2 years travel industry experience required • Fares & Ticketing experience • Previous experience in a Corporate, Wholesale or Retail Travel environment • Experience in a fast-paced environment with high volume workload • Extensive experience using Amadeus Global Distribution System (GDS) • Experience in using an in-house travel system (Travel Studio experience would be considered an advantage) • Proficient in Microsoft Office (Word, Excel, Power Point & Outlook) • Committed to the highest level of customer service • High degree of attention to detail. • Excellent communications skills – both written & verbal • Team player • Willingness to take on challenges. • Strong time management skills are essential • Ability to work autonomously • Demonstrated understanding of the requirements of high-end clients • Experience in a fast-paced work environment with high-touch expectations • Australian work authorisation is required for this position Why work for A&K? Our valued team of travel professionals across Australia and New Zealand each share a passion for making travel dreams a reality. These enthusiastic individuals come from diverse backgrounds and cultures. What you can expect with A&K • Flexible and inclusive workplace where staff are encouraged to expand their skill set, take on challenges and contribute positively to our collective team. • Supportive environment that will make you proud to work for A&K • Investment in our staff with both in-house and external training opportunities • Opportunity to progress your career, not just in New Zealand but as part of our global business • 3 extra Wellbeing leave days per year (in addition to your Annual and Personal Leave entitlements • Paid Parental leave - up to 18 weeks at full pay • Access to our Employee Assistance Program (EAP) • Work in the enviable CBD office location • Opportunity to work from home as part of our hybrid working from home/office model • Staff discounts and Travel Benefit program • An organisation that is mindful of the environment, conscious of waste and seeks to minimise our eco-footprint. We're also a company that makes a difference. Abercrombie & Kent Philanthropy (AKP) has proudly supported local communities around the world for the past 40 years. For more details and to view the full Job Description visit our website https://www.abercrombiekent.com.au/careers/current-vacancies If you meet the selection criteria and have appropriate work right, we would love to hear from you. To apply please send your resume and a covering letter outlining your suitability for the role. EEO Statement Abercrombie & Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.