Job Opportunities API

A & A Customs Brokers has been clearing shipments across the Canadian border since 1979. We’re looking for an experienced and customer-focused Air Ocean Customs Clearance Coordinator to join our team. The ideal candidate will have previous experience working at a customs brokerage in Canada. This position is critical to ensuring shipments are handled in a timely and efficient manner, working collaboratively with the Air/Ocean team to deliver exceptional service to our clients. If you’re  the kind of person who enjoys finding smarter, tech-savvy ways to get things done, we'd love to hear from you. What you'll do • Review documentation and prepare customs release entries for processing. • Process and manage air and ocean container releases. • Analyze documents to determine applicable tariff classifications, duties, and tax rates. • Collect supplementary information or documentation as needed from customers, carriers, CBSA, and others. • Arrange deliveries for air and ocean shipments and payment of terminal fees. • Communicate with clients by email - clear, concise, and service-focused. • Handle and resolve challenging situations professionally and calmly. • Liaise with other teams for entry follow-up as required. • Maintain strong knowledge of Canadian ports and warehouses. • Enter data into our systems accurately and efficiently. • Complete files within required timeframes and in line with A & A and Canadian regulations. • Review files for accuracy and errors, ensuring full compliance. • Handle phone inquiries. • Take on other duties as they come up - we're a team. What you bring • 2+ years of customs clearance coordination, ideally specializing in air/ocean shipments (preferred). • Certified Customs Specialist (CCS) or an equivalent Canadian designation (preferred). • A strong understanding of Canadian rules and regulations for importing goods. • Tech-savviness. You pick up new systems quickly and like finding efficiencies in digital tools. Experience with ITMr4, Cargowise, and/or CANdata is an asset. • Confidence with Gmail/Front, Google Drive, and Google Sheets. • Sharp problem-solving and critical-thinking skills. • Professional written and verbal communication, including active listening. • Effective work habits: punctual, responsive, and comfortable juggling priorities. • A highly organized, self-starting, flexible, and independent approach, which is important in a remote role. The Details • Location: Remote - work from home from most locations across Canada. (Some eligibility and home office requirements apply). • Hours: Full-time, 9:00 a.m. - 5:00 p.m. Eastern Time, Monday to Friday. • Salary: $50,000 – $60,000, plus a competitive benefits package. Why join A & A Customs Brokers? • Work from home . Trade the commute for time back in your day. • Teamwork. A collaborative, professional team that genuinely supports each other. • Room to grow . Real opportunities and programs to keep learning and growing in your field. • Modern and Tech-Focused . A workplace that values innovation, fresh ideas, and client success. Sound like you? We'd love to meet you. Apply today and tell us a little about why this role is a fit.