Job Opportunities API

Career Area: Technology, Digital and Data Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Big machines require   big   thinking. Are you looking for your next big challenge? Cat® Digital is the digital and technology arm of Caterpillar Inc.,   leveraging   the latest technologies to build industry leading digital solutions for our customers and dealers. With over one million connected assets worldwide, our teams use data, technology, advanced analytics, telematics, and AI capabilities to help our customers build a better world. When you join Caterpillar,   you're   joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We   don't   just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Your Work Shapes the World at Caterpillar Inc. Working with a Fortune 100 leader, you can build your career on a global scale and take advantage of development opportunities with emerging technologies.   We’ve   created an inclusive environment for you to explore your passions, make an impact, and do the work that really matters. Join Us. Job Opportunity: We are seeking talented individuals to join our team to help us grow our presence, organization, culture, which will drive our digital product development efforts. As a member of our team, you will have the opportunity to work with   cutting-edge   technologies and collaborate with top professionals working on   very high   impact and visibility products.   Don't   miss this chance to join and support digital innovation for a global leader in heavy machinery! What will you do? AI Enablement  Specialist   provides   self ‑ service support by testing and evaluating AI ‑ driven experiences, analyzing live case and   self ‑ service data, and   identifying   opportunities to shift support scenarios from live contact center cases to scalable   self ‑ service solutions. Responsible for reviewing AI performance,   validating   response accuracy, and partnering cross ‑ functionally to convert repeat case drivers into effective   self ‑ service and AI ‑ enabled resolutions that enable a best-in-class support experience. • Test,   validate , and evaluate AI-powered self-service solutions to ensure accuracy, relevance, and quality before and after deployment • Analyze case data, customer interactions, dashboards, and KPIs to   identify   trends, shift-left opportunities, and improvement areas across AI and self-service experiences • Collaborate with Knowledge, Training, Quality, Operations, Business Development and Product partners to convert case ‑ driven issues into   self ‑ service content, AI intents, and/or guided solutions • Monitor and support improvement of AI containment, deflection, repeat contact drivers, and customer experience indicators • Develop subject matter   expertise   in supported products, Microsoft tools, AI   self ‑ service strategy, and contact center workflows • Maintain awareness of AI, self ‑ service, and digital support trends, developments, and best practices • Identify   and implement opportunities to streamline processes, improve AI performance, and enhance the customer experience • Maintain and update the knowledge base, FAQs and support documentation that feed into AI training data, ensuring content is current and aligned with customer service   objectives . • Collaborate with support leaders and IT teams to gather requirements, prioritize automation   initiatives   and ensure alignment with business goals. • Develop and   maintain   process documentation, workflow diagrams and automation playbooks for knowledge sharing and training. • Ensure all automation solutions are compliant with company policies, data privacy   regulations   and industry standards. • Benchmark   automation   performance against industry standards and competitors to   identify   opportunities for further optimization. • Advocate for a culture of continuous improvement and digital innovation within the customer service and support team. • Gather and incorporate feedback from frontline advisors and customers to refine automation solutions and ensure they meet real-world needs. • Employee is also responsible for performing other job duties as assigned by Caterpillar management from time to time Candidate must be highly accountable   and be   willing to flex as the needs of the business change. This position requires strong analytical, interpersonal, and communication skills, with the ability to work in a fast ‑ paced, customer ‑ focused environment. Position is in frequent contact with internal business partners across multiple Caterpillar departments and must   assist , support, and coordinate AI and   self ‑ service initiatives with them. This   position   works   directly   with   Slovakia   based   engineering   leadership   and   Cat   Digital   IT   in   the   US. What you have: Background and experience: • Decision Making and Critical Thinking:   Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment. • Effective Communications:   Understanding of effective communication concepts,   tools   and techniques; ability to effectively   transmit , receive, and accurately interpret ideas, information, and needs through the application of   appropriate communication   behaviors. • Problem Solving:   Knowledge of approaches, tools, techniques for recognizing,   anticipating , and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. • Relationship Management:   Knowledge of relationship management techniques; ability to   establish   and maintain healthy working relationships with clients, vendors, and peers. • Service Excellence:   Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect Top Candidates will also have: • S trong problem ‑ solving, analytical, coordination, time management, and communication skills. Contact center experience is preferred, along with experience reviewing customer support data and digital interactions. • Experience working with contact center tools such as Salesforce, Microsoft • Experience reviewing customer data, case trends, or digital performance metrics and building a business case for next step recommended actions • Experience with a variety of AI tools • Intermediate knowledge of Microsoft Word, PowerPoint, and Excel • Strong written and verbal communication skills • Experience testing or   validating   AI, virtual assistants, chatbots, or digital   self ‑ service solutions • Experience building an AI agent • Knowledge of contact center operations, self ‑ service strategy, quality, training, or knowledge management • Understanding of how live case drivers translate into   self ‑ service and AI opportunities • Solid understanding of Business Process Outsourcing environments and supplier partnerships What   we   offer : At Cat Digital, we are committed to fostering a culture of innovation and continuous learning, and we believe in investing in the development of our employees. As a member of our team, you will have access to a wide range of training and development opportunities, as well as   very competitive   compensation and benefits packages, like: • 3 0 00 +   euros   /   month   gross • Performance related annual cash incentive • Industry leading Pension plan • 5   days   of extra   vacation   above   the   legislative   requirement • Attractive   Life   insurance • 1   Volunteering   day • Multisport   Card Take the chance to apply now for this position at Cat Digital Slovakia branch! Contract type: Full-time Place of work: Kosice, Slovakia Additional   Information : Please   frequently   check   the   email   associated   with   your   application ,   including   the   junk /spam   folder , as   this   is   the   primary   correspondence   method .   If   you   wish   to   know   the   status of   your   application   –   please   use   the   candidate   log-in on   our   career   website   as   it   will   reflect   any   updates   to   your   status. Caterpillar   is   an   Equal   Opportunity   Employer   and   considers   applicants   for   all   positions   without   regard   to   race ,   color ,   religion   or   belief , sex,   age ,   national   origin ,   citizenship   status,   marital   status,   military / veteran   status,   genetic   information ,   sexual   orientation ,   gender   identity,   physical   or   mental   disability   or   any   other   characteristic   protected   by   applicable   laws . Caterpillar   is   committed   to   creating   a   dynamic   work   environment   that   values   diversity   and   inclusion ,   respect   and integrity,   customer   focus , and   innovation .   For   more   information ,   visit   https://www.caterpillar.com/en/careers/why-caterpillar.html Follow   us   on Facebook, LinkedIn, and YouTube. LI Base Minimum Pay: €32,976.00 Please note that salary is only one component of the total compensation and benefit package available at Caterpillar. Posting Dates: Caterpillar is an Equal Opportunity Employer.  Qualified applicants of any age are encouraged to apply. Not ready to apply? Join our Talent Community .