Job Opportunities API

Do work that matters.   At AlertMedia, At AlertMedia, we help organizations protect their people, operations, and brand. Our modern Risk Intelligence and Response platform empowers teams to detect emerging threats, assess impact, and respond with confidence. We believe building resilience should be simpler—and it starts with bringing critical information and workflows together in one unified platform. Our core values drive us in our important mission of keeping people safe & informed:     We’re humans not robots    Customers always come first    We work better together    Simplicity is our strength    Our reputation is priceless    Hard work pays off   We’re  looking for a highly motivated, execution-focused  AI & Automation Lead, Customer Operations  to drive the application of AI within Customer Operations. This role sits at the intersection of strategy, technology, and execution— identifying  high-impact opportunities, shaping solutions, and delivering measurable outcomes in partnership with the Customer Operations team members.    You will  be responsible for  translating real operational pain points into scalable AI-driven solutions,  leveraging  both existing tools and  new technologies . This is not a theoretical or advisory role— you’ll  be expected to move quickly from idea to implementation, leading initiatives that materially improve efficiency, quality, and customer-facing experiences.    Who you are:    This role is ideal for someone who thrives in ambiguity, leads with curiosity, and can independently identify what matters most. You have the technical fluency to bring ideas to life and the interpersonal savvy to move work forward across teams without needing a formal playbook to get started.    What you get to do every day:   Identify and deeply understand friction points across Customer Operations, and translate them into actionable AI and automation opportunities    Evaluate existing internal tools and systems to unlock underutilized capabilities and propose new, high-impact use cases    Assess, vet, and recommend external AI technologies; determine whether to buy, build, or adapt    Lead end-to-end execution of AI-driven initiatives—from concept through deployment and iteration    Drive large-scale transformation projects that improve operational efficiency, scalability, and customer outcomes with formal cross-functional tiger teams to validate use cases before scaling    Partner cross-functionally with Engineering, Product, Data, and AI teams to deliver solutions quickly and effectively    Collaborate with L&D team to build and deploy enablement programs to support team skill building and adoption     Prioritize and manage multiple initiatives simultaneously, balancing speed with quality and impact    Establish clear success metrics and ensure initiatives deliver measurable business value and customer outcomes (TTV, adoption, escalation reduction, etc.)    Surface gaps and opportunities proactively, and independently drive them to resolution    What you bring to the role:     2+ years of professional experience in a technical, operations, or strategy role    Experience in customer success or implementation is preferred   Engineering, computer science, or coding background preferred    Demonstrated ability to take ideas from concept to execution with minimal oversight    Strong project management skills with a track record of delivering complex initiatives