Job Opportunities API

Our client is a joint venture dedicated to accelerating Vietnam’s energy transition by investing in an end-to-end electric two-wheeler (E2W) mobility solution. They aim to deliver a seamless consumer experience powered by an integrated digital ecosystem. Role Overview The Aftersales Service Manager will be responsible for building and managing Our client’s aftersales service capability in Vietnam, including service and maintenance network development, vehicle and parts logistics, inventory management, service process design, and customer issue resolution. This role is critical to ensuring Our client can provide reliable, responsive, and scalable aftersales support for electric two-wheelers, battery swapping-related operations, and future commercial expansion. The role will work closely with Business Development, Operations, Sales, Supply Chain, Finance, OEM partners, workshop partners, and external service providers to establish a strong aftersales ecosystem. 1 - Service and Maintenance Network Development Lead the exploration, assessment, selection, and onboarding of service and maintenance partners for Our client. Develop a scalable workshop network model, including chain workshops, independent workshops, Bike Points, and other qualified service partners. Define workshop selection criteria, including technical capability, location coverage, service quality, investment willingness, operating standards, and customer handling capability. Support commercial discussions with potential workshop partners, including service scope, pricing model, SLA, incentive structure, and operating requirements. Build a phased service network rollout plan to support pilot launch, commercial launch, and future expansion. 2 - Aftersales Operations Management Design and implement Our client’s end-to-end after-sales service process, including service booking, inspection, repair, maintenance, warranty handling, customer complaint management, and issue escalation. Establish service standards, operating procedures, and quality control mechanisms for all service partners. Monitor service performance, including turnaround time, first-time-fix rate, customer satisfaction, repair quality, and complaint resolution. Coordinate with internal teams and external partners to ensure customer issues are resolved in a timely and professional manner. Support the development of after-sales hotline process, escalation workflow, and customer service scripts. 3 - Vehicle and Parts Logistics Manage vehicle and spare parts logistics planning from OEM/vendor to Our client storage location, workshop partners, and end users where required. Coordinate with suppliers, logistics providers, and internal teams to ensure timely delivery of vehicles, batteries-related components where applicable, and spare parts. Support import, customs, warehousing, transportation, and delivery processes in coordination with relevant functions. Ensure logistics flow is aligned with vehicle deployment plan, service readiness, and business launch timeline. 4 - Spare Parts and Inventory Management Establish spare parts planning and inventory management process for Our client. Define initial spare parts list, minimum stock level, reorder point, safety stock, and replenishment process. Monitor parts consumption, stock availability, inventory aging, and shortage risks. Work with Finance and Supply Chain to ensure inventory control, cost tracking, and stock reconciliation. Build visibility on critical spare parts availability to avoid service disruption. 5 - Warranty, Technical Support and Quality Feedback Support warranty policy development together with OEM partners and internal stakeholders. Manage warranty claim process, documentation, approval flow, and settlement with partners. Collect and analyze technical issues, repair data, product quality feedback, and recurring failure patterns. Provide regular feedback to OEM partners and interna