Job Opportunities API

After-Sale (Order Support) LOCATION: Open to ALL LATAM Countries The Order Support Representative assists customers with order, shipping, return, cancellation, and delivery-related concerns. This role requires strong attention to detail, high comprehension, and accurate case management across multiple systems and trackers. Key Responsibilities: • Respond to order-related inquiries through email, live chat, and outbound calls when needed. • Process address changes, cancellations, returns, and refunds according to company policies. • Investigate lost, delayed, damaged, or incorrectly delivered packages. • Coordinate with fulfillment partners and carriers, including ShipBob and PNP Line. • Create reshipment orders in Shopify when approved. • Update order records across Shopify, Gorgias, and internal trackers. • Use Google Sheets to maintain and manage order claims, and escalation trackers. • Escalate complex or unresolved cases to Operations or the appropriate support team. • Support other mini-teams during BFCM and peak periods as assigned. Qualifications: • Previous e-commerce customer service experience is required. • Experience handling order, shipping, return, and refund concerns is required. • Proficiency in Google Sheets and experience managing trackers. • Strong reading comprehension, problem-solving, and communication skills. • Highly organized, detail-oriented, and accurate. • Able to manage multiple cases and follow detailed processes in a fast-paced environment.