Job Opportunities API

Midlands Care is seeking a confident, compassionate, and highly organised Admissions Manager to oversee the full admissions journey across our group of residential care homes. This is a pivotal role for someone who can balance professionalism with empathy, supporting families through one of the most important decisions they will ever make. If you excel at relationship‑building, communication, and managing fast‑paced enquiry pipelines, this role offers the opportunity to make a meaningful impact every day. As Admissions Manager, you will take ownership of all enquiries from first contact to successful move‑in. You will manage the enquiry pipeline, build strong relationships with professionals, and ensure every family receives a warm, person‑centred experience. You will work closely with Home Managers, the Quality Assurance Team, and senior leadership to drive occupancy, improve conversion rates, and maintain high standards of documentation and communication. Key Responsibilities Managing enquiries — responding promptly and compassionately to all bed enquiries across the group. CRM & pipeline management — maintaining accurate logs, tracking conversions, and analysing trends. Professional relationship‑building — working with social workers, brokerage teams, discharge coordinators, and Local Authorities. Home tours & assessments — supporting families to make informed decisions. Collaboration with Home Managers — ensuring smooth, person‑centred admissions. Reporting — producing regular reports on enquiries, occupancy, and market trends. Marketing & community engagement — supporting events, outreach, and promotional activities. Compliance & documentation — ensuring all records meet organisational and regulatory standards. Safeguarding & confidentiality — handling sensitive information appropriately. Occupancy improvement — identifying barriers and implementing solutions. Internal communication — strengthening links between homes, head office, and external partners. Qualifications & Skills Experience in admissions, referrals, community outreach, or care coordination within health or social care. Strong understanding of the care home admissions process. Proven ability to build positive relationships with families and professionals. Excellent communication skills, especially in sensitive or emotional conversations. Experience managing enquiry pipelines or CRM systems. Strong organisational skills and attention to detail. Ability to work independently and meet targets. Experience working with Local Authorities, social workers, and healthcare professionals. Ability to analyse enquiry and occupancy data to support decision‑making. Positive, proactive, and resilient attitude. Why Join Midlands Care? We are proud to offer a supportive, values‑driven working environment with a strong focus on staff wellbeing and development. Benefits include: Competitive rates of pay + Bonus Pension scheme Exceptional working environment Learning Academy with leadership and clinical development programmes BUPA Mental Health Service Investors in People certified organisation Blue Light Card eligibility Team‑building days Charity and company events Free uniform Generous annual leave entitlement Make a Difference From the First Hello If you are passionate about supporting families, building strong professional relationships, and driving occupancy through compassionate, person‑centred practice, we encourage you to apply.