Job Opportunities API

Stelleninhalte Fox is seeking a steady, detail-oriented Field Support Coordinator to support critical back-office processes that keep our locations running smoothly and protect company assets. This role focuses on demand letter processing, certified and international mailings, support for stolen vehicle documentation, and daily mail coordination for Fox locations nationwide. If you like organized work, clear procedures, and knowing that your accuracy and follow-through actually matter, this role offers consistency, responsibility, and a chance to be part of the backbone of our operations. Primary responsibilities: Demand Letter Processing and Certified Mail: • Generate Demand Letters for all Fox locations using an established template. • Review recent contract activity weekly, including weekend activity, to ensure timely processing. • Access individual rental contracts to determine whether payment attempts can be made. • Document Demand Letter activity, payment attempts, and credit card outcomes accurately within contract notes. • Apply Demand Letter fees in accordance with company procedures. • Prepare and mail certified Demand Letters, including green cards and certified mail receipts. • Accurately complete envelopes with correct customer information and tracking details. • Track certified mail delivery and verify delivery status when needed. • Coordinate overseas Demand Letters via FedEx when required. • Manage secondary Demand Letters for designated Florida locations in accordance with established timelines. Stolen Vehicle Escalation Support: • Scan and distribute Demand Letter documentation and returned receipts to field locations when contracts remain open. • Prepare complete documentation packages, including required contracts and customer records, to support stolen-vehicle reporting. • Submit completed packages for review and approval before escalation. • Support designated field contacts responsible for reporting vehicles as stolen . Mail and Administrative Support: • Sort incoming mail daily. • Prepare and ship outgoing mail to corporate locations on a scheduled basis. • Mail tickets and required documentation according to established timelines. • Maintain organized records to support audits, legal review, and operational follow-u p. Qualifications: • Prior experience in administrative, operations support, risk, or compliance-related roles. • Strong attention to detail and documentation accuracy • Ability to handle confidential and sensitive information responsibly • Comfort working within contract systems and internal documentation tools • Strong organizational and time-management skills. • Proven ability to manage repetitive, process-driven work consistently. • Experience with certified mail, legal notices, or collections support. • Experience in rental car, fleet, or other asset-based operations is preferred. We offer: • Medical, Vision, Dental, 401k, Employee Discounts, Referral bonus • Company-paid Life Insurance • Company-paid AD&D Insurance • Flexible spending account • Parental leave • Employee assistance program We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Accordingly, all members of society, irrespective of age, gender, disability, sexual orientation, race, religion, or belief, are encouraged to apply to join our team. All employment decisions, including hiring, promotion, discipline, and discharge, will be based on merit, competence, performance, and business needs. Europcar Mobility Group Die Europcar Mobility Group ist ein globaler Mobilitätsanbieter mit 75 Jahren Erfahrung im Bereich Mobilitätsdienstleistungen und einer führenden Position in Europa. "We help to change the way you move" ist das, wofür wir stehen und was uns zusammenbringt. Wir bieten Geschäfts- und Privatkunden eine breites Angebot an Autos und Transportern, sei es für ein paar Stunden, ein paar Tage, eine Woche, einen Monat oder länger, "on demand" oder im Abo. Dabei setzen wir auf eine Flotte von mehr als 250.000 Fahrzeugen, die mit der neuesten Technologie ausgestattet sind, darunter ein wachsender Anteil an Elektrofahrzeugen. Unsere Marken sprechen unterschiedliche Bedürfnisse und Erwartungen an: Europcar® - unser Premiumangebot –, und Goldcar® – die smarte Alternative mit einem hervorragenden Preis-Leistungs-Verhältnis. Nicht zu vergessen Fox-Rent-A-Car®, unser lokaler Champion in den USA. Die Zufriedenheit der Kunden steht im Mittelpunkt unserer Ambitionen und ihrer mehr als 8.000 Mitarbeiter, die dank eines starken Netzes in über 130 Ländern unsere Mobilitätsdienst-leistungen anbieten. Mehr Informationen unter: europcar-career.de