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Description Job Title: Accounts Receivable Specialist Branch: 999 Department: Corp Reports to (Title): Accounts Receivable Manager Date: 07/07/2026 BASIC FUNCTION Primary Responsibility: The Accounts Receivables Specialist is responsible for managing customer accounts, ensuring timely collections, and delivering a high level of customer service across billing, service, and contract-related inquiries. This role plays a critical function in maintaining cash flow, reducing aging receivables, and strengthening customer relationships within a fast-paced copier dealership environment. WORK PERFORMED • Accurately apply payments to customer accounts (checks, wires, and credit cards). • Manage assigned portfolio of customer accounts to ensure timely payment of invoices. • Perform daily outbound collection calls and email follow-ups. • Reduce aging balances, specifically targeting 30/60/90+ day accounts. • Negotiate payment arrangements and follow through on commitments. • Document all collection activity in E-Automate or CRM system. • Identify high-risk accounts and escalate as needed. • Recommend accounts for credit hold or third-party collections. • Deliver a high level of customer service across billing, service, and contacts. • Perform other duties as required. EDUCATION REQUIREMENTS • Requires high school diploma. EXPERIENCE REQUIREMENTS A minimum of 1 year experience in cash application, customer account management, involving advanced recordkeeping (directly related business school or college courses may be substituted equally for up to one (1) year of experience); OR, any equivalent combination of experience and training that provides the required knowledge, skills and abilities. Experience required in the following areas: • Working knowledge of account receivables practices and accepted office procedures. • Ability to create Excel spreadsheets. • Ability to perform a volume of numerical detail work with speed and accuracy to make difficult mathematical computation with or without mechanical assistance (ability to operate a calculator by touch). • Ability to prepare financial and other records in a systematic, neat, legible manner. • Ability to establish and maintain effective working relationships with co-workers, a variety of governmental employees and officials and the general public. Additional skills required: • May require the ability to type at a speed of at least 40 words per minute with a high degree of accuracy. • Excellent verbal and written communication skills. • Excellent customer service skills. • Ability to manage multiple tasks with frequent interruptions, occasionally in urgent situations. • Ability to communicate, interact and work effectively and cooperatively with people from diverse ethnic and educational backgrounds. WORK ENVIRONMENT • May prepare summary sheets or other work papers for supervisor’s or auditor’s use in preparing comprehensive financial statements. • May perform secretarial functions as needed for assigned staff member(s) SPECIAL REQUIREMENTS • Employees must complete the required courses as described by Human Resources for all employees. • This description presents the major responsibilities required for this job title. Individual positions may require the performance of additional duties as assigned.