Job Opportunities API

Rockwell Automation ist ein globaler Technologieführer, der sich darauf konzentriert, Herstellern weltweit zu helfen, produktiver, nachhaltiger und agiler zu sein. Mit mehr als 28.000 Mitarbeitern, die jeden Tag die Welt verbessern, wissen wir, dass wir etwas Besonderes haben. Hinter unseren Kunden - großartigen Unternehmen, die dazu beitragen, die Welt zu ernähren, lebensrettende Medikamente auf globaler Ebene bereitzustellen und sich auf sauberes Wasser und umweltfreundliche Mobilität zu konzentrieren - sind unsere Mitarbeiter energiegeladene Problemlöser, die stolz darauf sind, wie unsere Arbeit die Welt zum Besseren verändert. Wir heißen alle Macher, Vordenker und Problemlöser willkommen, die einen Ort suchen, an dem sie ihre beste Arbeit leisten können. Und wenn du das bist, würden wir uns freuen, wenn du dich uns anschließt! Stellenbeschreibung As an Accounts Payable Helpdesk AI Steward, you will collaborate with AI-enabled tools and agents to manage supplier inquiries, resolve exceptions, and ensure high-quality Accounts Payable service delivery. You will play a key role in monitoring AI-supported processes, intervening where needed, and driving continuous improvement in AI-driven Accounts Payable operations. You will work closely with suppliers, internal stakeholders, and digital solutions while reporting to the AP Team Leader. This position follows a hybrid work model based in Katowice. Your Responsibilities: • AI-Supported Supplier Inquiry Management: Partner with AI agents to monitor and manage supplier inquiries related to payments, invoices, and account status, ensuring timely and accurate responses across channels (email, helpdesk, automation platforms). • Exception Handling & Resolution: Identify and resolve complex or escalated cases not handled by AI, including discrepancies, payment issues, and invoice processing exceptions. • Service Quality Monitoring: Track and evaluate the performance and accuracy of AI-driven support processes, ensuring compliance with service levels and quality standards. • Process Optimization & Continuous Improvement: Analyze trends, identify improvement opportunities, and contribute to enhancement of AI workflows, automation rules, and overall AP support processes. • Account Reconciliation: Oversee and support reconciliation of supplier statements, ensuring discrepancies are resolved efficiently using both AI insights and manual expertise. • Documentation & Data Integrity: Ensure accurate documentation of interactions, resolutions, and system updates, maintaining high data quality and compliance with internal policies. • Business Partner Communication : Collaborate with suppliers, procurement, finance teams, and digital/IT teams to ensure seamless issue resolution and continuous process alignment. • Compliance & Governance : Ensure all activities performed - including AI-assisted processes - adhere to internal controls, policies, and regulatory requirements. The Essentials - You Will Have: • High School diploma The Preferred - You Might Also Have: • Flunecy in English • Spanish knowledge - value added • 1 year of relevant experience - Accounts Payable or Continuous Improvement/AI • Knowledge of MS Office • SAP knowledge would be advantage, • Willingness to work on different shifts (07.30 – 15.30, 14.00 – 22.00). What We Offer: Our benefits package includes … • Volunteer Paid Time off available after 6 months of employment for eligible employees • Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation. • On-demand digital course library for professional development. • Comprehensive mindfulness programs with a premium membership to Calm • Employee Assistance Program • Personalized wellbeing programs through our OnTrack program ... and other local benefits! At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles. LI-DK1 LI-Hybrid Die hybride Richtlinie von Rockwell Automation sieht vor, dass von den Mitarbeitern erwartet wird, dass sie mindestens montags, dienstags und donnerstags an einem Rockwell-Standort arbeiten, es sei denn, sie haben eine geschäftliche Verpflichtung außerhalb des Büros.