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Trust Automation Trust Automation has over 35 years of experience in custom motors, linear drives, digital drives, and systems which meet the unique needs of its customers. Its product line includes motors, linear drives, digital drives, custom assemblies, and products to fit unique applications and ground-up system design and manufacturing solutions. We design, build and support control and power management systems for the most demanding defense, semiconductor, industrial automation, and medical applications. Trust Automation is an equal opportunity employer and committed to attracting, hiring, developing, and retaining a skilled, productive, and diverse workforce, personnel with competencies and experience related to the regional and State population. Every employee has an "at-will" relationship with Trust Automation. This means that employment with Trust Automation is at the mutual consent of the employer and the employee and is subject to termination by either party at will, with or without cause or advance notice. Position Summary The Account Specialist is the entry point into the Account Management career track. This role is responsible for accurate order processing, customer status communication, and internal coordination support. The Account Specialist works under close supervision to develop foundational skills in ERP systems, customer service practices, and cross-functional collaboration within a technical, manufacturing-based environment. This role also plays a supporting part in new customer onboarding, helping ensure smooth transitions and a positive first experience with Trust Automation. This is an Entry Level position the foundation of the role is focused on transactional accuracy, internal coordination, and customer communication under direct supervision. Duties and Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified, to perform the essential functions. Accurately process and track customer orders and purchase orders with high attention to detail. Provide timely, professional customer communication on order status, shipping updates, and routine inquiries. Support internal teams through disciplined data entry, documentation, and routing. Assist in the onboarding of new customers by supporting account setup, documentation, and initial order coordination. Develop foundational knowledge of company products, processes, and customer base to enable future growth on the account management track. Order Processing and Tracking Enter and maintain customer orders in the ERP system accurately and on schedule. Track order progress and proactively communicate status updates to customers. Coordinate with internal teams (manufacturing, shipping, quality) to confirm delivery timelines. Identify and flag discrepancies in orders, POs, or delivery schedules to supervisors. Customer Communication Respond to routine customer inquiries via phone and email in a timely and professional manner. Provide order status, shipping information, and basic product availability updates. Route more complex customer inquiries or escalations to the appropriate account manager or supervisor. Document customer interactions and maintain accurate contact records. New Customer Onboarding Support Support the onboarding of new customers by assisting with account setup, contact documentation, and initial order entry. Coordinate internally to ensure new customer requirements are captured accurately and communicated to the appropriate teams. Serve as a friendly, organized point of contact during early customer interactions to help establish a positive relationship with Trust Automation. Returns and Qua