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As an Account Manager , you will manage a portfolio of global clients, acting as their trusted advisor while driving account growth, renewals, and client retention. You'll build strong relationships with senior stakeholders, identify upsell and cross-sell opportunities, oversee commercial performance, and collaborate with global teams to deliver an exceptional client experience. This role is ideal for someone who enjoys managing strategic accounts in a fast-paced international environment. Roles and responsibilities: Client Relationship & Account Growth – Commercial • Serve as the account owner for a portfolio of assigned client accounts • Manage the commercial relationship with the portfolio, including retention, upsell, gross margin optimization, and contract renewal • Build trusted relationships with senior client stakeholders, delivering consultative guidance on global expansion, entity setup, and compliance • Plan and drive client’s QBRs to identify and execute opportunities for cross-sell and upsell across all product lines. Account Management: • Own revenue accountability by leading upsells and support pricing or scope changes. • Maintain a deep understanding of each client’s business model, operating structure, services in scope, countries covered, and upcoming business changes, and expansion plans. Operational Excellence & Governance • Maintain accurate account data in CRM systems, including client scope, onboarding status, renewals, and growth opportunities. • Act as the senior escalation point for complex client issues, especially in multi-country or high-risk situations. • Balance client advocacy with GoGlobal’s risk, compliance, and commercial considerations. Development, Cross-Functional & Global Collaboration • Complete training programs, and process improvements to enhance client success. • Exercise judgment on when to involve Legal, Compliance, Finance, or Leadership, and when issues can be resolved within the AM/PM structure. • Contribute to initiatives that strengthen GoGlobal’s position as a trusted partner for international business expansion Key Requirements Native Japanese speaker with business-level English proficiency (written and spoken). This role requires regular communication with Japanese clients as the primary point of contact. Proven client-facing experience in Account Management, Customer Success, Client Services, or Business Development. Strong relationship management and stakeholder engagement skills, with the ability to build trust with senior client contacts. Experience managing commercial discussions, client renewals, or account growth opportunities. Excellent communication, presentation, and problem-solving skills. Comfortable working in a global, cross-functional environment with international clients and internal teams. Experience within a Business Process Outsourcing (BPO), Business Corporate Services (BCS), Professional Services, Accounting, Payroll, Tax, HR Services, or Employer of Record (EOR) environment. Understanding of accounting, payroll, tax, or corporate services is an advantage. Experience supporting multinational clients expanding into Japan or managing cross-border client relationships. OVERVIEW As a privately owned company, we are free from the pressures of venture capital or private equity investors demanding exponential growth in unreasonable time frames. Sometimes, things just take time to do well. In our business, delivering great results is a process - and we're committed to doing it right. We are not for sale. We believe that financial success is a natural outcome of our work, not the primary goal. Unlike many investors who view money as a goal, our focus is on long-term growth and sustainable success. We are a global team, built for those who want to go further. Here's what your career at GoGlobal looks like: A company small enough for your voice