Job Opportunities API

JOB SPECIFICATION & DESCRIPTION JOB TITLE                   :            Account Manager COMPANY                  :           St. Lucia Times REPORTING TO            :           Sales & Marketing Manager JOB PURPOSE            :           St. Lucia Times is seeking a dynamic, results-driven Account Manager to join our Sales & Marketing team. This role is ideal for a highly organized professional who thrives in a fast-paced media environment and is passionate about building strong client relationships and delivering exceptional service Education and Required Skills • Bachelor's degree in Business, Marketing, or Communications, or related degree, or equivalent years of work-related experience. • Strong interpersonal and communication skills, both written and verbal. • Excellent organisational and time management skills, with the ability to prioritise tasks, multitask, and meet deadlines in a fast-paced environment. • Proficiency in using Google Suite (Docs, Slides, Sheets, etc.) and experience with customer relationship management (CRM) software. • Strong analytical and problem-solving skills. • Detail-oriented, with a focus on accuracy and quality in all aspects of work. • Self-motivated and able to work independently as well as collaboratively within a team. • Adaptability and flexibility to navigate changes in the industry and respond to client needs promptly. • Knowledge of the media and advertising industry, including current trends, competitor offerings, and best practices. • Commitment to continuous learning and staying informed about industry developments and emerging technologies. • A valid driver's license and access to reliable transportation for attending client meetings and events, as needed. Main Duties and Responsibilities • Develop and maintain strong relationships with assigned clients to ensure their needs are met and to foster long-term partnerships. • Serve as the main point of contact between clients and the company, promptly addressing inquiries, concerns, and feedback. • Work with clients to understand their goals and create strategies using the company's media offerings. • Accurately and promptly process booking orders, Requests for Proposals (RFPs), media schedules, and advertising plans. • Create and process booking orders for Freelance Sales Representatives and liaise between freelancers and the Accounts department to ensure accurate invoice distribution and timely payments before advertisement publication. • Conduct regular customer satisfaction surveys and compile quarterly reports. • Monitor and respond to incoming sales emails and calls for ad bookings and RFPs promptly. • Ensure all contract requirements for assigned clients are fulfilled and renew contracts in a timely manner. • Identify and present upselling and cross-selling opportunities to clients for approval. • Collaborate with clients and internal teams to execute advertising campaigns on schedule and within budget, delivering publication proofs and performance reports promptly. • Work with content, marketing, and creative teams to develop advertising products and programs that align with clients' objectives. • Track client budgets, ensure all credits are utilised, and communicate proactively to maintain spending within agreed limits. • Continuously update the Customer Success Management (CSM) database with sales activities and opportunities. • Perform any other reasonable and related duties as assigned. • Assist in coordinating client appreciation and networking events, presentations, advertising specials and promotions. • Solicit the daily sales from each Sales Representative and update the Daily Sales Tracker accordingly. CONFIDENTIALITY : You will be exposed to confidential and sensitive information and, therefore, you will be required to handle and keep such information in the strictest of confidence. A breach of this rule will result in disciplinary action being taken against you. STANDARDS: You will be required to maintain a high standard of conduct in the company. This will extend to your interaction with all levels of staff in the company. CUSTOMER SERVICE:   To assist in maintaining the standards set by St. Lucia Times . N.B. This document provides a high-level overview of your duties and responsibilities; it cannot detail all the related tasks that you will be expected to perform.