Job Opportunities API

Forever Cheese is seeking a driven, high-touch Account Manager to join the Regional & Independent team. This role owns a defined book of independent accounts end-to-end — from proactive outbound selling through order execution, CRM maintenance, and follow-through. The Regional & Independent team delivers white-glove service to independent accounts that require consistent, proactive attention to grow. This is a full-ownership model: each Account Manager is the single point of contact for their portfolio and is directly accountable for commercial outcomes and the day-to-day customer experience. This role is based in Forever Cheese's New York City office and requires a minimum of 3 days per week in-office. Key Responsibilities Outbound Engagement & New Placements • Proactively reach out to independent accounts to build and maintain strong relationships • Identify and secure new menu and shelf placements across your account portfolio • Drive consistent, multi-touch outreach each cycle to increase account impact Order Management • Own the full order cycle — placing, adjusting, and confirming orders to keep accounts running smoothly • Manage substitutions and additions in real time, coordinating with the inside operations team as needed • Ensure orders are handled within agreed service levels with no gaps in execution CRM & Account Administration • Maintain current, accurate CRM profiles for every account in your portfolio — contacts, purchasing patterns, notes, and opportunity tracking • Own New Item Form (NIF) submission and follow-through for your accounts from initial request through confirmed listing • Handle credits and returns end-to-end: initiating, tracking, and confirming resolution with the account • Manage all other account-level administrative tasks — you are the single point of accountability for your book Distributor & Growth Engagement • Engage new distributors as a key growth lever within your territory • Support new-door pipeline development and outbound prospecting • Contribute to segment growth targets: growing from 2% to 4% penetration represents $780K+ in upside Success in the First 12 Months • Every account in your portfolio has a current, accurate CRM profile • Accounts are contacted proactively — not waiting on inbound requests • New placements secured each cycle across the portfolio • Orders, NIFs, credits, and returns handled within agreed SLAs • Accounts grow at or above segment targets (2%–4%) • You are the reason your accounts choose to grow with Forever Cheese Required Qualifications • 1–3 years of experience in specialty food, CPG, or food & beverage sales • Demonstrated experience managing independent retail, foodservice, or wholesale accounts • Strong relationship-building skills with a proactive, solutions-oriented approach • Ability to manage a high volume of accounts and tasks with discipline and attention to detail • Comfort with CRM systems, order management, and day-to-day account administration • Based in or able to commute to New York City; minimum 3 days per week in-office required Preferred Qualifications • Background in specialty cheese, fine food, or imported food products • Experience with independent retail buyers, specialty distributors, or broadline distributors • Familiarity with KeHE, UNFI, or similar distributor workflows Competencies for Success • Ownership mindset — you treat your accounts like they are your own business • High-touch service orientation with the ability to manage a large, diverse portfolio • Organized, reliable, and consistent — accounts know they can count on you • Commercially driven with a hunger to find new placements and grow revenue • Collaborative and communicative within the team Why Forever Cheese This role offers meaningful ownership, direct impact, and the chance to build lasting relationships across a dynamic and growing segment. Account Managers on the Regional & Independent team are the face of Forever Cheese to their accounts — and the results they drive are visible, measurable, and valued by leadership. For someone who takes pride in proactive service, thrives on relationship-building, and wants to grow commercially within a high-quality specialty food company, this is an exceptional opportunity.