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We are looking for an experienced Account Manager / Portfolio Performance Manager to help manage and grow our hotel partner portfolio. This role is ideal for someone who has worked in hotel technology, channel management, revenue tools, travel tech, OTA connectivity, or hospitality SaaS — especially in companies that sell technology or services to hotels . We are not looking for a traditional hotel operations profile. We are looking for someone who understands how hotels think, how they make commercial decisions, and how technology can help them improve performance across distribution, pricing, visibility, guest experience, and revenue. You will work closely with Customer Success, Sales, Operations, Product, and Data teams to ensure hotel partners are well-positioned, commercially healthy, compliant with key requirements, and actively improving performance. What you’ll do Manage a portfolio of hotel partners with a focus on performance, revenue growth, and operational quality Build strong relationships with hotel stakeholders and guide them through commercial and operational improvements Identify underperforming hotels and drive action plans to improve revenue, booking conversion, availability, pricing, listing quality, and guest experience Monitor key portfolio health indicators such as: Rate parity Availability / blocked nights First booking performance Listing accuracy and transparency Hotel responsiveness Revenue trends Guest reviews and guest satisfaction signals Work with hotel partners to resolve blockers around pricing, availability, content, compliance, and commercial terms Support hotels in adopting new tools, AI-enabled workflows, dashboards, and automated recommendations Collaborate with Product and Data teams to improve dashboards, alerts, reporting, and automation flows Help define which hotels are actionable, high-potential, stale, non-compliant, or no longer commercially viable Support portfolio segmentation and prioritization so the team focuses on the hotels where impact can be measured Partner with internal teams to improve onboarding, first reservation rates, communication flows, and ongoing account management processes Provide clear updates, insights, and recommendations to leadership based on data and portfolio performance Requirements Must-have experience Experience in hotel tech, travel tech, hospitality SaaS, OTA connectivity, channel management, revenue management tools, PMS, RMS, or similar B2B hospitality technology Experience working directly with hotels or hotel groups in a commercial, account management, customer success, sales, implementation, or partner management role Strong understanding of hotel distribution, pricing, availability, rate parity, online visibility, and commercial performance Ability to manage hotel relationships while also using data to drive decisions Comfortable discussing business outcomes with hotel clients, not just operational tasks Strong analytical mindset and ability to interpret dashboards, reports, trends, and performance metrics Ability to prioritize a portfolio based on impact, opportunity, and risk Clear, proactive communication style — no “disappearing”; able to acknowledge, follow up, and keep stakeholders informed Comfortable working in a fast-paced, evolving environment with changing priorities Strong ownership mindset and ability to turn vague problems into structured action plans Nice-to-have experience Experience with channel managers such as Mews, SiteMinder, Cloudbeds, or similar platforms Experience with OTAs such as Airbnb, Booking.com , Expedia, Vrbo, or HotelTrader-style distribution models Experience in revenue management, pricing optimization, hotel onboarding, or account growth Experience using HubSpot, BI dashboards, CRM pipelines, or portfolio health dashboards Experience working with AI tools, automation, or data-driven customer success workflows Experience renegoti