Job Opportunities API

At EY, youll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And were counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.Job DescriptionJob Title:Account ManagerFunction:MarketsSkill Level:Sub Function:Account ActivationThe opportunityThe Account Manager in GDS is primarily responsible to work with the with account leadership to support the planning and implementation of the account activation strategy. The GDS AM will closely work with the Global Client Service Partner (GCSP) and Client Executive (CE) to drive global account activation drive account management excellence sales and program management and account communications & administration and will perform all the activities that doesnt require client proximity. He / She ensures that all locations and Service Lines (SL) of the firm are actively engaged around our global accounts and that we deliver Exceptional Client Service (ECS) in all internal and external encounters. This role will be aligned to GCSP / CE / account team and will be based in a non-client proximate locationYour key responsibilitiesAccount Management & Acceleration Support:Implement Global BD strategy, methodology and processes at Account levelCo-develop account strategy working with account leadership and drive global execution of account planSupport the account team in driving service line planning activity and account integrationResponsible to conduct Account Maturity Assessments and supports in preparation of Account Acceleration sessionsPrepare the global account meeting materials and facilitate account team meetingsResponsible for follow-up on account actions by tracking progress against deadlines and driving activityUnderstand both the clients business agenda and EY services to enable leveraging the global EY network to connect our clients to the right peopleDevelop and manage the account onboarding process and appropriate materialsCo-develop client experience program, drive execution to collate client feedbacks and follow-up action planAct as a project manager for Account specific initiatives/projectsReview of account financials to provide awareness to account leadership on drivers of account performanceMonitoring of operational metrics important to team each month and working with account partners or service line leaders on troubleshooting issuesSupport special projects as needed that require financial data/analysisSales and Program Management:Manage the annual global revenue planning process with the with service leaders on EYs priority accounts Own and manage the Client Relationship Management (CRM) processCo-develop the account relationship strategy, including management of the global relationship mapManage the account pipeline process and drive discipline across global teamCoordinate the pursuit process for opportunities, working closely with key partnersExecute win/loss debriefsIdentify EY thought leadership and insights to be shared with the clientCreation and maintenance of account marketing materials (i.e. team brochure discussion relationship history, or Value Scorecard or procurement showcase doc)Develop and maintain relationship of Account Managers, Market Segment Managers, to understand latest market- place, alliance, and solution activity within sector or like accountsInformation and Knowledge ManagementBe strategic to collaborate and partner with enabling functions of EY in supporting the account (where applicable):Offshore Account Enablement team in India - pipeline management, financial analysis, sales cycle support, client research, Account plan managementEY Knowledge - Account Analysis, Quarterly earnings call summaries, travel packs on clients business, competitive landscapeFinance - Any financial needs of the accountBrand, Marketing and Communications - Account specific events, targeted thought leadershipAdministrative Support - Meeting scheduling and any other administrative tasksGlobal Sector/Industry - Identify market trends and EY insightsService lines and geographies - Create process flows required for the team to capture information across accountBuild and manage a repository of team information (i.e. MSA, Rate Card, SOW templates, onboarding documents, team process documents, qualifications, etc.) and guide team on how to access and useDevelop and maintain relationships with the account teams to understand best practices for team information and knowledge managementMarketing ManagementDevelopment and execution of account marketing plan to includeDistribution of thought leadership and/or event invites to relationships targets Alumni relationsSupport creation and distribution of team communications (i.e. team/client newsletter, WIN announcements)Develop and maintain relationships with account teams to understand best practices for marketing activitiesCommunications and AdministrationServes as subject matter expert for all information related to the accountLeverage EY resources to support the accountIn consultation with account leadership manages Account specific events, identifies and leverages targeted thought leadershipGlobal Sector/Industry - Identify market trends and EY insights to take to accountServe as the knowledge steward of the account and with the assistance of EY Knowledge, connect global team to EY tools and client business issuesAnalytical/Decision Making Responsibilities:May be required to make decisions on behalf of Partners to expedite resultsInfluences without direct authority, frequently providing coaching and input to a high level of firm leadershipSkills and attributes for successProject Management - experience building and managing project plansPresentation/Analysis - experience building .ppt presentations or discussion documents to explain a strategy, process, or relationship history experience using .xls to analyze data for generating insights on trends within data setProfessional maturity to confidently interact with Account leaders. Demonstrate a level of assertiveness, and authority while communicating with the Senior Stakeholders and ability to articulate the viewpoints in a succinct mannerCommunication - Demonstrate effective communication at all levels of the organization. Understand the nuances, ability to listen effectively, have a global mindset to operate effectively across bordersConsultative - demonstrate ability to approach problems and/or projects through effective question/answer techniques to identify needs/issues/desired outcomes and propose solutions to meet needs/issues/desired outcomesEmotional Intelligence - demonstrate understanding of different working/personality styles and appreciation of need to flex approach and message to effectively engageNetworking - demonstrate ability to create networks within a company and use it to navigate across an organization of getting information to answer questions that arise across accountEntrepreneur/Proactive behaviors - desire to make the role their own and to create opportunity areas to involve themselves in day-to-day operationsGood to havePeople management - Effectively leading, mentoring and communicating with individual/team to achieve common goalTo qualify for the role, you must havePostgraduate in business management - preferably an MBA8 years working in a professional services firm delivering operational enablement service to teams in different geographies plus previous sales, marketing, business development experience would be preferableCertification RequirementsExpected to remain current on relevant EY training and curriculum (e.g., Account Management Framework (AMF), Lead Badges, among othersIdeally, youll also haveAccount Management and data reporting skillsExposure to tools like Tableau, PowerBi etc.Credible experience working in a fast-moving, client-driven environmentTechnologies and ToolsMust HavesMastery of the Microsoft Suite (Outlook, Skype, Excel, PowerPoint, Word, SharePoint) & Data VisualizationNice to HaveExperience using Procurement portals (i.e. SAP Fieldglass, Ariba, Coupa, and Beeline)Microsoft BIExposure to AI-enabled platformsWhat we look forA Team of people with commercial acumen, technical experience, and enthusiasm to learn new things in this fast-moving environmentA professional with strong interpersonal skills - confidence, maturity & ability to build strong client relationshipsWhat we offerEY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations - Argentina, China, India, the Philippines, Poland, and the UK - and with teams from all EY service lines, geographies, and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. Well introduce you to an ever-expanding ecosystem of people, learning, skills, and insights that will stay with you throughout your career.Continuous learning: Youll develop the mindset and skills to navigate whatever comes next.Success, as defined by you:Well provide the tools and flexibility, so you can make a meaningful impact, your way.Transformative leadership:Well give you the insights, coaching and confidence to be the leader the world needs.Diverse and inclusive culture: Youll be embraced for who you are and empowered to use your voice to help others find theirs.EY Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.