Job Opportunities API

Company Overview Founded in 2014, and listed on the ASX since 2015, Superloop’s purpose is to enable better internet for Australian homes and businesses, by enabling challenger retail brands to take a larger share of the market, leveraging Superloop’s Infrastructure-on-Demand platform. Superloop operates in three segments of the market: consumer connectivity, business network and security solutions, and wholesale connectivity, all of which leverage Superloop’s investments in physical infrastructure assets including fibre, subsea cables and fixed wireless, as well as Superloop’s software platforms. Hundreds of thousands of homes and businesses rely on Superloop everyday for their connectivity needs. Visit www.superloop.com to learn more. Business Unit Overview Our Business unit is the conduit that assists in the delivery of business opportunities and customer engagement. The unit supports our Sales and Customer Connections teams that facilitate opportunities and quotes that convert into sales, and manage sales processes across the entire product portfolio, before being handed to our Delivery team for provisioning and deployment. ➔ Sales: The Sales team is the driver of all revenue opportunities and customer engagement. They position and promote the competitive edge of our products and services to create customer relationships, build robust sales pipelines who successfully close opportunities to deliver against sales targets and business priorities. Role Purpose As an Account Executive in the Medium Business team, you will be working with our Small to Medium sized business customers. You will be responsible for retention and growth of your assigned customer base; driving service renewals and identifying upsell opportunities across products such as VoIP, Mobile and Managed Services to maximise revenue while minimising customer churn. You will also qualify and manage incoming leads, ensuring prompt follow-up, effective relationship management, and successful conversion to support new business growth and revenue targets. You will assist with customer enquiries and work with other business units to optimise the customers’ experience across both our Exetel and Superloop brands. Strong organisation, discipline, and attention to detail are essential to manage the volume of accounts effectively. Team Members will work together to develop, implement, and evolve processes and procedures in line with industry best practices which will be critical to differentiate Superloop from our competitors. This role requires a forward thinking, visionary Individual who is motivated by a challenge and can adapt positively to change. Working Hours 4:00 AM – 1:00 PM (Sri Lanka Time) Aligned to Australian business hours to support partner engagement and sales activities Key Responsibilities Meet and exceed set sales and revenue targets for new and re-contracting business from assigned customer base. Proactively qualify, manage, and convert new leads into sales opportunities, maintaining pipeline accuracy and fostering customer engagement throughout the sales cycle. Utilise available tools to analyse and identify opportunities for revenue growth. Develop and manage individual business/sales plans to achieve business and personal goals, including implementing retention and growth strategies. Provide customized professional business proposals based on identified customer needs and in line with Exetel sales guidelines. Develop and implement customer contact plans, based on customer categories and needs. Develop strong relationships with customers and an understanding of their business and industry challenges. Keep across and communicate with customers on industry developments and trends. Gather feedback from customers to identify areas for improvement across the business. Assist with client requests and escalations. Liaise inte