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The Account Director, Web & Brand is a senior growth leader who blends strategic account leadership with consultative new business development. This role is primarily focused on driving new revenue, with a strong emphasis on recurring engagements. You will serve as a trusted advisor to prospective clients, guiding them through complex web and brand decisions while partnering closely with internal teams to deliver thoughtful, well-scoped solutions. This is an ideal role for someone who loves building relationships, asking insightful questions, shaping solutions, and owning outcomes from first conversation through long-term partnership. What You'll Do New Business & Growth Leadership - Own and qualify a pipeline of web and brand engagements. - Carry a monthly sales target primarily weighted toward recurring revenue, with project revenue as a supporting component. - Lead consultative discovery conversations that uncover true business needs, constraints, and opportunities. - Develop and present strategic proposals for WordPress, Drupal, and Shopify builds, branding engagements, and ongoing website support retainers. - Guide prospects through decision-making with clarity, confidence, and empathy. - Partner with internal teams to ensure scopes are clear, achievable, and aligned with both client goals and delivery realities. Strategic Consulting & Solution Development - Translate complex business challenges into actionable web and brand solutions. - Scope work with precision, balancing ambition, budget, timeline, and internal capacity. - Clearly articulate trade-offs, risks, and opportunities so clients feel informed and supported. - Ensure a seamless handoff from sales to delivery with strong documentation, context, and shared expectations. Relationship Building & Representation - Serve as an ambassador for the agency in sales conversations, industry events, and partner relationships. - Build long-term trust with decision-makers, positioning yourself as a strategic partner rather than a transactional seller. - Strengthen the agency’s market presence through thoughtful outreach, referrals, and relationship-driven growth. Collaboration & Leadership - Work cross-functionally with strategy, design, development, project management, and account teams. - Advocate for best practices in scoping, estimation, resourcing, and client communication. - Share insights and contribute to continuous improvement across sales and account practices. - Support a culture of growth, curiosity, and shared success. What You'll Bring - 10+ years of experience in a digital, web, or branding agency, with meaningful responsibility in new business, account leadership, and solution consulting. - Strong understanding of website strategy and delivery across WordPress, Drupal, and Shopify, including discovery, UX, design, development, QA, and ongoing support. - Proven ability to carry and achieve sales targets, especially for recurring revenue and long-term engagements. - Excellent discovery, scoping, and estimation skills, with the ability to turn ambiguity into clarity. - Confident, engaging communicator who builds trust quickly with senior stakeholders. - Comfort collaborating with both creative and technical teams. - Experienced with CRM systems, proposal development, and pipeline management. - Strategic mindset with a genuine interest in helping clients succeed beyond the initial sale. What Success Looks Like - You consistently meet or exceed your monthly sales target, with a strong recurring revenue mix. - Clients view you as a trusted partner who understands their business and anticipates their needs. - Scopes are clear, profitable, and set delivery teams up for success. - Internal teams feel supported, informed, and aligned when work moves from sales into execution. Benefits and Perks We Provide - Remote Workplace. You have the option to work at our office in Boston or remotely in one of th