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Job Title : Guest Experience Ambassador Team Leader JOB DESCRIPTION As a Guest Experience Ambassador Team Leader, you will oversee the Guest Experience Ambassador Team, ensuring every guest receives an exceptional and memorable experience. This role combines hands-on guest service, team leadership, operational excellence, and a commitment to continuous service improvement and safety. JOB OVERVIEW/RESPONSIBILITIES • Handle guest inquiries, requests, and service recovery with professionalism • Lead and motivate the team to deliver efficient, high-quality service • Maintain calm and effective leadership during busy or high-pressure periods • Ensure smooth communication and collaboration across Front Desk, Concierge, and Guest Services • Train, coach, and mentor team members to uphold service standards • Review guest feedback and implement continuous service improvements • Promote safety and security awareness, lead emergency preparedness efforts • Support daily operations, including onsen cleaning, snow clearing, and other facility tasks • Act as a hands-on leader, setting a positive example on the floor Training and support will be provided to help you succeed in the role. REQUIREMENTS 【Must】 • Experience • Proven experience leading teams in hospitality or a customer service–focused environment • Hands-on leadership experience, leading by example on the floor • Experience working efficiently in fast-paced, high-pressure environments • Experience driving vehicles safely and responsibly in a professional or daily driving context • Education and Qualification • Valid working visa in Japan • Valid Driver’s License (Japanese, international, or foreign driver’s license with an official Japanese Translation) • Ability to work flexible hours, including weekends and holidays, according to shift schedules. • Skills • Strong communication and interpersonal skills • Excellent problem-solving abilities with a proactive mindset • Highly organized, self-motivated, and adaptable • Language Skills • Business level or above in English • Competencies • Guest-focused mindset with a passion for delivering exceptional experiences, demonstrated through a friendly, polite, and professional attitude toward guests and colleagues • Team-oriented leader who motivates and supports others • Calm, confident decision-maker under pressure • Strong interest in winter tourism, resort operations, and Japanese culture 【Preferred】 • Experience • Experience in resort operations, guest services, or tourism-related roles • Experience working with multicultural or international teams • Proven ability to operate vehicles punctually and reliably according to schedules • Education and Qualification • Education or training in hospitality, tourism, or service-related fields • Skills • Experience driving guest satisfaction and continuous service improvement • Language Skills • Conversational level or above in Japanese • Competencies • Passion for team development and continuous improvement • Creative and solution-oriented approach to challenges Employment Terms and Condition Contract Period & Renewal • Contract Period: 11/2/2026 - 3/30/2027 • Contract renewal: Applicable • Reason of Renewal: • Employee’s work performance and attitude. • Company’s business demands. Duty, Work Location & Scope of Changes • Duty: may be changed as determined by the company • Initial Work Location: one of the company’s properties in Niseko Area, Rusutsu or Furano, Hokkaido • Scope of changes: company properties in Niseko Area, Rusutsu or Furano. • Training may be conducted at other location. • Employees may be required to work at different properties based on operational needs. • The initial assignment will be determined by the company. Commuting & Workplace policy • Private Vehicle Commuting: Not permitted • Measures to prevent passive smoking: indoor smoking prohibited Working hours, Days off & Overtime • Working hours / Shift schedule: Up to 8 hours between 06:00 to 22:00 • Days off: two days off per week (based on shift schedule) • Overtime: Yes • Monthly Average Overtime Hours: 10 hours per month • 36-Article Agreement (overtime): Applicable (Due to seasonal factors and a high concentration of orders from general customers, periods of increased workload are expected) Salary Package / Benefit • Salary: 1,700 yen / per hour ~ • Subsidized Ski Pass on your location or Recreational Allowance • Social Insurance Available (Health insurance, Employee pension, Employment Insurance, Workers’ accident compensation insurance), if eligible. • Staff Accommodation Available • Company Events