Job Opportunities API

Job Title : Front Desk Agent JOB DESCRIPTION As a Front Desk Agent, you will be responsible for welcoming guests, handling check-in and check-out procedures, and providing high-quality guest services. This role plays a key part in ensuring a smooth, comfortable, and memorable stay by delivering personalized service and coordinating guest needs with various departments. JOB OVERVIEW/RESPONSIBILITIES • Manage all check-in and check-out procedures at the front desk • Provide courteous assistance and guidance to in-house and arriving guests • Handle reservations, guest records, and payment processes accurately • Respond to guest inquiries, requests, and complaints in a professional manner • Assist with bookings for restaurants, ski lessons, rentals, and various activities • Provide information on local attractions, events, and hotel services • Maintain a clean, organized, and welcoming front desk and lobby area • Support luggage handling and transportation arrangements when required • Manage room keys securely while ensuring guest privacy • Remain calm and solution-oriented during busy periods or unexpected situations • Coordinate with other departments to ensure seamless guest experiences Training and support will be provided to help you succeed in the role. REQUIREMENTS 【Must】 • Experience • Experience in customer service or guest-facing roles • • Education and Qualification • Valid working visa in Japan • Skills • Strong multitasking skills with the ability to manage bookings efficiently • Ability to perform accurately in fast-paced environments • Language Skills • Business level or above in English • Competencies • Strong guest-oriented mindset focused on service excellence, demonstrated through a friendly, polite, and professional attitude toward guests and colleagues • Ability to collaborate effectively with team members across departments • Flexibility to work shifts, including weekends and holidays 【Preferred】 • Experience • Previous experience in hotels, resorts, or tourism-related operations • Experience working in winter resorts or ski destinations • Education and Qualification • Valid Driver’s License (Japanese, international, or foreign driver’s license with an official Japanese Translation) • Skills • Experience using hotel reservation or property management systems (PMS) • Language Skills • Conversational level or above in Japanese • Competencies • Positive and friendly personality that enhances the guest environment • Quick decision-making and problem-solving abilities • Passion for creating memorable guest experiences and building guest loyalty Employment Terms and Condition Contract Period & Renewal • Contract Period: 11/16/2026 - 3/31/2027 • Contract renewal: Applicable • Reason of Renewal: • Employee’s work performance and attitude. • Company’s business demands. Duty, Work Location & Scope of Changes • Duty: may be changed as determined by the company • Initial Work Location: one of the company’s properties in Niseko Area, Rusutsu or Furano, Hokkaido • Scope of changes: company properties in Niseko Area, Rusutsu or Furano. • Training may be conducted at other location. • Employees may be required to work at different properties based on operational needs. • The initial assignment will be determined by the company. Commuting & Workplace policy • Private Vehicle Commuting: Not permitted • Measures to prevent passive smoking: indoor smoking prohibited Working hours, Days off & Overtime • Working hours / Shift schedule: Up to 8 hours between 06:00 to 22:00 • Days off: two days off per week (based on shift schedule) • Overtime: Yes • Monthly Average Overtime Hours: 10 hours per month • 36-Article Agreement (overtime): Applicable (Due to seasonal factors and a high concentration of orders from general customers, periods of increased workload are expected) Salary Package / Benefit • Salary: 1,600 yen / per hour ~ • Subsidized Ski Pass on your location or Recreational Allowance • Social Insurance Available (Health insurance, Employee pension, Employment Insurance, Workers’ accident compensation insurance), if eligible. • Staff Accommodation Available • Company Events