Job Opportunities API

Job Title : Concierge Team Leader JOB DESCRIPTION The Concierge Team Leader plays a key role in delivering exceptional guest experiences by leading and developing the concierge team. This position ensures personalized, high-quality service for all guests, including VIPs, while coordinating seamlessly with internal departments and local partners. JOB OVERVIEW/RESPONSIBILITIES Team Leadership & Training • Lead, supervise, and motivate the concierge team to deliver world-class hospitality • Train and mentor concierge staff to maintain service excellence Guest Experience Management • Arrange dining reservations, ski lessons, equipment rentals, and local activities • Curate personalized guest experiences based on individual preferences Local Knowledge & Information • Stay up to date on local events, restaurants, and resort information • Act as a local expert and trusted advisor for guests Guest Feedback & Service Recovery • Handle guest feedback and complaints professionally • Ensure effective service recovery and guest satisfaction VIP & Special Request Handling • Assist VIP guests and manage special or sensitive requests with care and discretion Operations & Emergency Support • Maintain an organized and welcoming concierge desk and lobby area • Support guests during emergencies or unexpected situations Cross-Department Collaboration • Coordinate closely with other departments to ensure a seamless guest experience Training and support will be provided to help you succeed in the role. REQUIREMENTS 【Must】 • Experience • Experience in luxury hospitality, guest services, or concierge-related roles • Supervisory or team-lead experience in hospitality or service environments • Education and Qualification • Valid working visa in Japan • Skills • Strong communication and interpersonal skills • Ability to work flexible hours, including weekends and holidays, according to shift schedules. • Strong problem-solving skills and ability to handle guest issues calmly • Language Skills • Business level or above in English • Competencies • Strong leadership and team management capability • Ability to perform under pressure in a fast-paced environment • High level of guest-centric mindset and service orientation • Excellent collaboration skills across departments • Friendly, polite, and professional attitude toward guests and colleagues 【Preferred】 • Experience • Experience working in resort or winter tourism destinations • Education and Qualification • Valid Driver’s License (Japanese, international, or foreign driver’s license with an official Japanese Translation) • Hospitality, tourism, or service-related education or certifications • Skills • Advanced knowledge of local attractions, dining, and activities • Strong interest in winter tourism and resort operations • Familiarity with hotel reservation systems and concierge service platforms • Language Skills • Conversational level or above in Japanese • Competencies • Ability to anticipate guest needs and deliver personalized experiences • Natural mentoring ability to develop team members Employment Terms and Condition Contract Period & Renewal • Contract Period: 11/2/2026 - 3/30/2027 • Contract renewal: Applicable • Reason of Renewal: • Employee’s work performance and attitude. • Company’s business demands. Duty, Work Location & Scope of Changes • Duty: may be changed as determined by the company • Initial Work Location: one of the company’s properties in Niseko Area or Rusutsu, Hokkaido • Scope of changes: company properties in Niseko Area, Rusutsu or Furano. • Training may be conducted at other location. • Employees may be required to work at different properties based on operational needs. • The initial assignment will be determined by the company. Commuting & Workplace policy • Private Vehicle Commuting: Not permitted • Measures to prevent passive smoking: indoor smoking prohibited Working hours, Days off & Overtime • Working hours / Shift schedule: Up to 8 hours between 06:00 to 22:00 • Days off: two days off per week (based on shift schedule) • Overtime: Yes • Monthly Average Overtime Hours: 10 hours per month • 36-Article Agreement (overtime): Applicable (Due to seasonal factors and a high concentration of orders from general customers, periods of increased workload are expected) Salary Package / Benefit • Salary: 1,500 yen / per hour ~ • Subsidized Ski Pass on your location or Recreational Allowance • Social Insurance Available (Health insurance, Employee pension, Employment Insurance, Workers’ accident compensation insurance), if eligible. • Staff Accommodation Available • Company Events